Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Gabriela Ruiz Elias

Davis,CA

Summary

Accomplished professional progressive record of success in sales and store management. Orient teams with organized and resourceful leadership style, flexing easily with changing market and business demands. Resilient in the face of every challenge. Successful Manager with background handling high-pressure sales performance targets. Focused on continuous improvement in every metric and helping associates reach new targets with creative strategies. History of maximizing revenue, customer satisfaction, and teamwork with proactive approach. Store management Task delegation,team motivation Money handling Business development Customer service and satisfaction Operations management High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Multi Store Manger

Life Storage
08.2018 - Current
  • Completing rental contracts
  • Following up with customers with past due accounts
  • Following up with inquires to increase space occupancy and rental income
  • Auditing rental contracts
  • Increased revenue with proactive sales strategies, customer relationship management, and in-store promotional events
  • Supported budget development and forecasting with cost-saving measures and revenue enhancements
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
  • Promoted products with successful sales based on effective planning, merchandising, and employee preparation
  • Maintained operational performance by skillfully handling opening and closing tasks
  • Managed inventory control, cash control.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manger

StoragePRO Management Company
10.2017 - 01.2020
  • Renting storage units, making sure rental contracts are completed correctly
  • Collection calls
  • Handling new customers inquires to increase sales everyday
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Breakfast Hostess/ Housekeeping

Best Western Shadow Inn
06.2016 - 05.2017
  • Captured repeat business consistently, going above and beyond to serve every customer
  • Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
  • Improved guest comfort and satisfaction through personalized service and support.

Education

High School Diploma -

Woodland High School
Woodland, CA
06.2016

Skills

  • Corporate Social Responsibility
  • Store Opening and Closing Procedures
  • Supply Chain Management
  • Order Management
  • Employee Motivation
  • Accurate Cash Handling
  • Financial Forecasting
  • Mentoring
  • Sales Activities
  • Cost Management
  • Merchandising
  • Goals and Performance
  • Financial Management
  • Time Management
  • Manage Contracts
  • Project Management
  • Order Supplies
  • Maximizing Profitability
  • Business Management Principles
  • Customer Service
  • Inventory Management
  • Sales Expertise
  • Manage Budgets
  • Financial Statements
  • Accounting Techniques

Languages

Spanish
Native or Bilingual

Timeline

Multi Store Manger

Life Storage
08.2018 - Current

Assistant Store Manger

StoragePRO Management Company
10.2017 - 01.2020

Breakfast Hostess/ Housekeeping

Best Western Shadow Inn
06.2016 - 05.2017

High School Diploma -

Woodland High School
Ashley Gabriela Ruiz Elias