Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hobbies and Interests
Timeline
Generic

Ashley Young

Niverville,Canada

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, communication, and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Program Manager

Epic Smile
04.2024 - Current
  • Managed 6 Adult Group Homes and managing staffing team of over 30 employees
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Implemented quality assurance measures for the residential program to ensure high standards of care and service delivery were consistently met.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs and goals.
  • Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
  • Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
  • Implemented evidence-based practices for behavioral management to promote a safe living environment for all residents.
  • Provided crisis management and intervention during emergency situations.
  • Completed department scheduling and payroll duties

Community Manager

Simaril Inc.
05.2022 - 04.2024
  • Managed 5 adult group homes and managing their teams
  • Intake coordination for new residents
  • Completed funding proposals for departments
  • Conducted interviews, coaching and annual reviews of staffing team members
  • Scheduling for my departments
  • Completed payroll and month end
  • Reviewed and reconciled month end transactions for the homes and the residents
  • Keeping and maintaining records for the residents
  • Completed and attended yearly licensing reviews for the homes
  • Attended team meetings and communicated with specialists, outside supports, as well as advocated for the people supported
  • Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents
  • Conducted regular inspections of homes to identify needed improvements and maintain highest standards.

House Leader

Simaril Inc.
10.2021 - 05.2022
  • Managed 2 adult group homes that provide supportive living to 5 individuals with Justice involvement and extreme addictions or mental health challenges
  • Held monthly team meetings
  • Completed Scheduling, payroll, month end and petty cash transactions
  • Maintained accurate record of medical appointments and procedures
  • Completed Care and financial plans of the individuals supported
  • Maintained contact with social workers, lawyers, crown attorneys, probation officers, ARRC Team members(Wpg Police), Clinical Supports, FPS supports, as well as other outside supports
  • Improved living environment for residents by overseeing daily operations and addressing maintenance issues promptly.
  • Maintained high standards of cleanliness throughout the homes by creating schedules and assigning tasks to staff.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Provided crisis management and intervention during emergency situations.
  • Assisted in recruitment and selection of staff

Term Educational Assistant

SRSD
09.2020 - 04.2021
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Home Daycare Provider

Self-employed
09.2018 - 06.2020
  • Provided care to children ranging from 12 months to school age
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.
  • Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
  • Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
  • Wrote policies, maintained important data and notes pertaining to the children involved in my care
  • Administered prescription and OTC medicines to meet children's specific needs.
  • Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.

Team Manager

DASCH
11.2016 - 04.2018


  • Maintained accurate financial records of the home and individuals supported.
  • Maintained accurate record keeping inventory of supplies and items needed for the home and office
  • Completed supply orders for the home and office,
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Coordinated with other department heads to ensure alignment of team goals with overall company strategy.

Education

Foundations in Disability Support

Red River College
12.2023

High School Diploma -

Shaftesbury High School
06.2004

Skills

  • Types 50 WPM with 95% accuracy
  • Experience working with justice involved adults
  • Client Advocacy
  • Exceptional Understanding of Addictions and Mental Health Complexities
  • Positive working relationships
  • Written and verbal communication
  • Training and mentoring
  • Facility Management
  • Resident support
  • Staff Performance Assessments
  • Payroll procedure oversight
  • Scheduling
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Excellent Communication
  • Team Leadership
  • Behavioral Management
  • Incident Reporting
  • Team Supervision
  • Administrative duties
  • Case File Management
  • Crisis Management
  • Mental Health Disorders
  • Behavioral Intervention Plans
  • Staff Meeting Coordination

Certification

  • NVCI
  • ASIST (Suicide Intervention)
  • Harm Reduction
  • Addictions & Mental Health (strategies for complex issues) Certificate via CTRI
  • Working with Sexually Exploited Youth (New Directions)
  • Working Effectively with Challenging Behavior Seminar with Tim Feeny
  • FASD Training

Volunteer Experience

Kindergarten Teacher Assistant, Bairdmore Elementary School, 10/01/05, 12/31/05, Duties included working with autistic and non-autistic children, helping to keep the class room tidy and clean, as well as aide the children with their classroom activities.

Hobbies and Interests

  • Crafting
  • Spending time with my family
  • Attending my daughter's Volleyball games and tournaments

Timeline

Residential Program Manager

Epic Smile
04.2024 - Current

Community Manager

Simaril Inc.
05.2022 - 04.2024

House Leader

Simaril Inc.
10.2021 - 05.2022

Term Educational Assistant

SRSD
09.2020 - 04.2021

Home Daycare Provider

Self-employed
09.2018 - 06.2020

Team Manager

DASCH
11.2016 - 04.2018

Foundations in Disability Support

Red River College

High School Diploma -

Shaftesbury High School

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