Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Junior Olympics Competitor NCS Cross Country Qualifier States Cross Country Competitor Varsity Track
Interests
Timeline
Generic

Ashley Yee

Dublin

Summary

Dynamic professional with a proven track record in customer relationship building and sales enhancement, notably at FFL Partners. Excelled in roles requiring exceptional customer service and interpersonal communication skills, achieving significant client satisfaction and revenue growth. Skilled in upselling, cross-selling, and fostering positive customer interactions, contributing to a vibrant team atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Life Insurance Sales Admin & Sales Representative

FFL Partners
09.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Pet Sitting

Rover
12.2023 - Current
  • Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Improved client satisfaction by providing attentive and personalized house and pet sitting services.
  • Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.

Starbucks Barista

Heather Veon
11.2021 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Science - Sociology

Orange Coast College
Costa Mesa, CA

Associate of Applied Science - Business

Orange Coast College
Costa Mesa, CA
09-2025

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills

Accomplishments

I’m proud of the diverse experiences I’ve had that have shaped my work ethic, leadership skills, and ability to care for others. Athletically, I competed in the Junior Olympics and qualified for both NCS and States in cross country, achievements that reflect my dedication, perseverance, and teamwork.

Professionally, I’ve worked as a Starbucks barista for three years, where I was recognized as Barista of the Quarter for my positive attitude and exceptional service. I also hold a Life, Accident, and Health Insurance license, balancing both administrative and sales roles in life insurance.

In caregiving, I volunteered for six months at Sunol Creek Memory Care, where I supported elderly individuals with Alzheimer’s and dementia, further strengthening my patience and compassion. I’ve also provided childcare for family friends, pet-sat part-time, and volunteered at Vacation Bible School, emphasizing my commitment to helping families and my community.

These accomplishments have helped me develop strong communication, time management, and leadership skills, while also staying compassionate and reliable in all my roles.

Certification

Certifications:

  • Life, Accident, and Health Insurance License
  • Barista of the Quarter Award (Starbucks)

Junior Olympics Competitor NCS Cross Country Qualifier States Cross Country Competitor Varsity Track

I’ve been deeply involved in competitive athletics throughout my life, which has shaped my dedication, discipline, and teamwork skills. I competed in the Junior Olympics for cross country, an experience that required intense training, goal-setting, and perseverance.

I was also a NCS Cross Country Qualifier and advanced to the States Cross Country Championships, where I competed at a high level against top athletes from across the state.

Additionally, I was a member of my school’s Varsity Track & Field Team, where I balanced both individual and team performance while consistently pushing myself to improve. These experiences taught me the value of hard work, commitment, and supporting a positive team environment.

Interests

I'm passionate about understanding people, society, and the world around me My interests in sociology, psychology, and neuroscience focus on how human behavior, mental health, and societal patterns are shaped I'm currently pursuing an associate degree in business, with plans to earn a bachelor's in sociology/anthropology to deepen my understanding of culture and human interactions I’m also fascinated by physics and how the universe operates Beyond academics, I’m committed to humanitarian work, with volunteer experience in memory care facilities, youth programs, and AA support groups I have a strong interest in fashion, appreciating its influence on culture, identity, and self-expression

Timeline

Life Insurance Sales Admin & Sales Representative

FFL Partners
09.2024 - Current

Pet Sitting

Rover
12.2023 - Current

Starbucks Barista

Heather Veon
11.2021 - 08.2024

Bachelor of Science - Sociology

Orange Coast College

Associate of Applied Science - Business

Orange Coast College
Ashley Yee