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Results-driven leader with extensive experience in Medicare, Life/Final Expense, and ACA operations, team management, and process improvement. Proven track record in leading cross-functional pilot programs that improved policy effectuation by 15%, coupled with hands-on expertise in training and coaching agents in Needs-Based Selling techniques to drive sales success. Skilled at managing high-volume workflows, having overseen the processing of over 32,000 ACA applications during peak enrollment periods while maintaining high standards of accuracy and compliance. Demonstrated adaptability and collaborative spirit through successful implementation of major CMS-driven process changes and close partnership with IT to pilot new technologies.

Brings a customer-focused leadership style, emphasizing agent development and operational efficiency, with a history of maintaining strong client retention and driving measurable business outcomes. Equipped to lead teams through change, foster continuous learning, and enhance performance in fast-paced, regulated environments. Ready to leverage deep Medicare knowledge, strategic vision, and hands-on management approach to contribute meaningfully to the growth and success of American Health Marketplace’s Medicare department.

Tech-savvy Senior ERP Manager with 12 years of experience offering pivotal support for shaping organizational technology roadmaps and deployment. Talented at monitoring standards and objectives to support complex proposals and project launches. Detailed research and collaboration to share IT trends and develop business requirements and processes. Seasoned expert at devising informed recommendations to manage crucial technology planning and implementations.
Intelligent IT Manager with 8 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and results-driven professional with over a decade of experience in telecommunications and IT support seeking a challenging position where my technical expertise, customer service skills, and leadership abilities will be utilized to contribute to the success of a dynamic organization.

Highly motivated and reliable professional with a strong track record of punctuality and excellent management skills. Demonstrated ability to thrive in detail-oriented environments, ensuring accuracy and precision in all tasks. Exceptional collaboration and interpersonal skills, fostering effective teamwork and building strong relationships with colleagues. Adept at organizing and prioritizing workloads to meet deadlines and exceed expectations.

Ashley Wisbrock

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