Ashley Wilke
Taft
Summary
Results-oriented professional with extensive experience in dispatch operations and team leadership. Recognized for exceptional customer relations, effective conflict resolution, and the ability to mentor staff. Committed to enhancing operational efficiency and fostering a collaborative work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher
Itelefleet
04.2023 - Current
- Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
- Communicated effectively with drivers to resolve issues and provide real-time updates on routes.
- Assisted in training new dispatch staff on software systems and operational procedures.
- Managed efficient dispatch operations for tow trucks to support emergency response efforts.
- Facilitated communication for appointment scheduling, cancellations, medication refills, and emergency inquiries.
Manager
Oreilly Auto Pats
02.2021 - 01.2023
- Supervised daily operations to ensure optimal efficiency and adherence to company policies.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Implemented inventory management systems to streamline stock tracking and reduce discrepancies.
- Analyzed sales data to identify trends, inform purchasing decisions, and maximize profitability.
- Developed staff schedules to align with peak business hours while maintaining budgetary constraints.
- Enhanced customer satisfaction through effective conflict resolution and prompt issue resolution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Medical Assistant
Rheumatology Services Medical Group
03.2020 - 09.2020
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records and managed electronic health record systems.
- Coordinated patient appointments, ensuring timely follow-ups and referrals.
- Educated patients on treatment plans and medication usage effectively.
- Administered vaccinations and performed routine laboratory tests accurately.
- Collaborated with medical staff to improve patient care protocols and processes.
- Mentored junior staff on best practices for patient interaction and care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Central Valley Medical Group
04.2019 - 03.2020
- Streamlined office procedures to enhance workflow efficiency in clinical settings.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Fleet Manager/Delivery Driver
CARQUEST
05.2012 - 04.2019
- Oversaw fleet operations, ensuring compliance with safety and regulatory standards.
- Managed vehicle maintenance schedules, reducing downtime and enhancing reliability.
- Coordinated logistics for efficient route planning and fuel management.
- Implemented tracking systems to monitor vehicle performance and optimize usage.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Enhanced customer experiences by designing visually appealing retail spaces and layouts.
- Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained accurate cash drawers and balanced registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to enhance checkout speed and customer satisfaction.
- Developed promotional displays to increase sales of featured products.
- Collaborated with team members to improve overall store performance and workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Medical Assistant - Medical Assistant
San Joaquin Valley College
Bakersfield06-2019
High School Diploma -
Taft Union High School
Taft, CA05-2011
Skills
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
- Compassionate
- Immunization administration
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Project management
- Cross-functional teamwork
- Project planning
- Strategic planning
- Shift scheduling
Certification
- Certified Medical Assistant
Timeline
Dispatcher
Itelefleet
04.2023 - Current
Manager
Oreilly Auto Pats
02.2021 - 01.2023
Medical Assistant
Rheumatology Services Medical Group
03.2020 - 09.2020
Medical Assistant
Central Valley Medical Group
04.2019 - 03.2020
Fleet Manager/Delivery Driver
CARQUEST
05.2012 - 04.2019
Medical Assistant - Medical Assistant
San Joaquin Valley College
High School Diploma -
Taft Union High School