Ashley Whittle
Amherst,ON
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional client services. Highly organized and hardworking with excellent planning and program management skills. Demonstrates interpersonal relationships in a manner that enhances communication, promotes conflict resolution and facilitates staff development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Manager
Management Advisory Practitioners
08.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Manage inventory and sundries ordering
- Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Boosted staff morale by offering constructive feedback and specific direction.
- Created and implemented organizational policies and procedures.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Program Manager
Assisted Living Southwestern Ontario
07.2022 - 07.2023
- Participates in intake of new clients and ongoing reassessments of current clients. Assists clients to develop plan of care and complete service contracts. Consults with community partners/professionals to assist clients to access other services available as required to ensure service delivery with Independent Living as central priority
- Assists with hiring, onboarding and training of new staff; evaluate performance of staff, encourage personal development of staff; provides ongoing supervision to new and current staff; communicate with staff; follow up on concerns brought forward by staff or clients
- Promotes health and safety of staff and clients by completing monthly inspections of site, ensuring cleanliness of site, ensuring equipment is in good working order and ensuring staff follow proper procedures. Arrange and participate in staff training as required.
- Liaise with other program managers, departments, staff, clients or community partners within circle of care where appropriate.
- Administrative duties as required such as scheduling employees, verifying employee payroll and mileage submissions and verifying time off bank entitlements.
Director of Care
Oxford Living
10.2021 - 07.2022
- Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
- Completed assessments and re-assessments of patients to determine current and ongoing needs.
- Supervised 23-member nursing/PSW team and assigned daily tasks to provide quality health care services to patients.
- Instructed 6-member nursing team in proper medication administration, wound assessment and documentation techniques.
- Assisted in weekly rounds to observe residents and confirm met health needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees in unionized environment, while implementing retention strategies for new hires to reduce staff turnover.
- Direct day-to-day administrative and operational functions for 81-bed facility, providing guidance and leadership to over 40 employees across more than 4 departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Clinical Community Supervisor
ParaMed Home Health
09.2019 - 10.2021
- Manages team of 40-60 employees, overseeing hiring, training, professional growth of employees and motivated high-quality performance from unregulated care providers
- Participates in coaching, training, ongoing supervision and performance management of nurses and unregulated care providers
- Leads and participates in departmental meetings and provides clear communication
- Responds to and resolves escalated concerns from staff, public and private funders, clients and families
- Works collaboratively with multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources, including participating in care conferences
- Investigated and independently resolved complaints from staff, clients and funder by leveraging clinical judgement and unit management expertise
- Provide up to date education to all staff on proper use and protocols for safe PPE use per IPAC and Public Health guidelines
- Meeting with staff in community to distribute and provide further education and ensure enforcement on proper and safe PPE use
Registered Practical Nurse
Windsor Regional Hospital
10.2016 - 11.2019
- Managed care of pre and post op surgical patients from admission to discharge, including patient assessments, care planning, treatments, health educations and discharging support to provide comprehensive care to over 4-6 patients daily on busy Trauma/Surgery/ICU step down unit
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
Clinical Nursing Instructor
St Clair College
01.2018 - 04.2018
- Assessed student knowledge levels and abilities with detailed assessments
- Developed and created clinical assignments to assess student skills
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements
- Trained 7 students to identify signs of patient health deterioration and clinical equipment malfunction to promote achievement of all course objectives
Registered Practical Nurse
Leamington District Memorial Hospital
10.2012 - 07.2017
- Managed care from admission to discharge, including patient assessments, care planning, health education and discharge planning to provide comprehensive care for over 4-6 patients daily
- Administered medications and treatments to patients and monitored responses while working with healthcare teams to adjust care plans
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
Education
Practical Nursing
St. Clair College of Applied Arts And Technology
Windsor, ON10.2010
Personal Support Worker
St. Clair College of Applied Arts And Technology
Windsor, ON06.2008
Skills
- Excellent critical thinking skills
- Strong problem resolution capability
- Strong leadership skills
- Ethical and moral integrity
- Positive attitude
- Strong clinical assessment skills
- Extensive knowledge base of disease process
- Client/family focused care
- Strong attention to detail
- Excellent communication skills (written and verbal)
- Promote and enforce safe PPE use
- Strong knowledge of Infection control practices
- Provides feedback on process improvement strategies
- Development and implementation of training processes
- Policy and procedure development
- Electronic Medical Records
- OHIP billing
Certification
- Gentle Persuasive Approaches
- U First
- CPR/First Aid Certified
- Fundamentals of Palliative Care
- Back to Basics on Communicating Symptoms and Changes in Condition in the Palliative Population
Timeline
Practice Manager
Management Advisory Practitioners
08.2023 - Current
Program Manager
Assisted Living Southwestern Ontario
07.2022 - 07.2023
Director of Care
Oxford Living
10.2021 - 07.2022
Clinical Community Supervisor
ParaMed Home Health
09.2019 - 10.2021
Clinical Nursing Instructor
St Clair College
01.2018 - 04.2018
Registered Practical Nurse
Windsor Regional Hospital
10.2016 - 11.2019
Registered Practical Nurse
Leamington District Memorial Hospital
10.2012 - 07.2017
Practical Nursing
St. Clair College of Applied Arts And Technology
Personal Support Worker
St. Clair College of Applied Arts And Technology
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