Ashley Wheeler
St. Thomas,ON
Summary
Qualified Customer Service Representative with 4 years experience in fast paced customer service. Works well under pressure while maintaining a professional and positive attitude. Demonstrated ability to work both independently and as part of a team, enhancing productivity and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Worker
Formet Industries
01.2022 - 09.2023
- Received extra training including lockout, welding, teach pendant and robot training
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to meet customer demands.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out products.
Delivery Driver
Dial4Drinks
10.2020 - 01.2022
- Grouped and routed deliveries according to designated areas to efficiently meet delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting delivery times.
- Ensured customers were of drinking age and discontinued service to those who showed signs of intoxication.
- Handled customer service complaints with utmost professionalism .
- Maintained safe driving habits while performing 40+ deliveries daily.
Team Member
Tim Hortons
07.2017 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked in a fast paced environment while multitasking; preparing food/ beverages, communicate with team members, took customer orders, and accurately handled payment transactions.
Education
Diploma - Accelerated Massage Therapy Program
Anderson College
London, ON06.2025
Skills
- Workplace Cleanliness
- Customer Service
- Communication skills
- Time management
- Organizational skills
- Problem solving
- Teamwork
- Adaptibility
Certification
- Smart Serve
Timeline
Production Worker
Formet Industries
01.2022 - 09.2023
Delivery Driver
Dial4Drinks
10.2020 - 01.2022
Team Member
Tim Hortons
07.2017 - 09.2020
Diploma - Accelerated Massage Therapy Program
Anderson College
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