Ashley Wang

• Ensuring customer service and administrative duties are carried forward in excellence such as smooth check-in and check-out experience, handling guest concerns professionally, assisting with the arrivals and departures of airline groups and tours with accurate room assignment.

• Completion with accuracy duty manager checklist, guest ledger and credit report.

• Making and providing guest complaints service recovery in making sure the guests leave the hotel with a smile and utmost satisfaction.

• Receiving, handling, sorting, and distributing incoming mail.

• Preparing and sending courier packages and ensures accurate billing and records.

• Ordering office supplies and maintaining inventory levels.

• Acting as an Ambassador, including greeting guests and handling inquiries.

• Demonstrating a customer service attitude with internal/external contacts.

• Producing statistics and reports on the data as per standard formats.

• Solving discrepancies in room rates, payment information and credit arrangements for appropriate posting.

• Handling cash, credit, and debit card transactions on daily basis.

• Greeted guests, handled check-ins/outs, and managed guest relations during high-traffic periods.
• Provided concierge-style service with local recommendations and upselling promotions.
• Ensured accurate room assignments, payment processing, and front office coordination.
• Maintained a clean, welcoming front desk environment and inventory control.

• Managed appointment bookings and created a luxury experience for walk-in clients.
• Provided personalized customer service, including clothing recommendations and exhibition hall management.
• Maintained inventory displays and supported sales associates in retail transactions.

• Prepared and served lounge food and drinks while maintaining cleanliness and ambiance.
• Answered phones, coordinated guest services, and supported lounge operations and guest inquiries.
• Performed front desk duties including receiving parcels, faxing, and visitor coordination.

• Cleaned guest rooms, maintained laundry operations, and assisted with special requests and deliveries.
• Worked closely with the housekeeping team to ensure efficient turnaround of rooms.

• Coordinated dining room activities, guest seating, and assisted in food preparation and sanitation.