Ashley Walker
Lake Elsinore
Summary
Organized and motivated professional with strong time management and organizational skills. Eager to contribute to company growth while enhancing abilities in diverse settings. Quick learner adept at adapting to new environments and effectively applying knowledge. Committed to continuous learning and navigating change.
Overview
12
12
years of professional experience
Work History
Community Engagement Representative
Snapchat
Lake Elsinore
05.2025 - 06.2026
- Facilitated daily engagement within online community groups by initiating discussions, responding to member inquiries, and fostering positive interactions.
- Built rapport with diverse audiences through authentic communication, active listening, and thoughtful participation in community conversations.
- Encouraged member engagement by asking insightful questions, sharing relevant information, and promoting inclusive discussions.
- Monitored conversations to ensure adherence to community guidelines and maintain a welcoming environment.
- Demonstrated strong customer service and interpersonal skills by addressing concerns, providing support, and contributing to positive user experiences.
- Collaborated within multiple online communities to increase participation, strengthen member relationships, and enhance overall community engagement.
Procurement Coordinator (Level 3 Non-Inventory Receiver)
Amazon
Las Vegas
03.2016 - 04.2025
- Collaborated with vendors, carriers, and cross-functional teams to resolve urgent delivery issues, investigate shipment discrepancies, and ensure a seamless customer experience.
- Served as a key point of contact for internal departments and external partners, responding to inquiries, providing status updates, and building positive working relationships.
- Demonstrated strong problem-solving and customer service skills by addressing time-sensitive operational challenges while maintaining service standards and business objectives.
- Streamlined trailer dock and release processes to ensure continuous flow of truckload deliveries, improving operational efficiency and minimizing delays for internal stakeholders.
- Managed inventory distribution between facility floors, providing responsive support to departments and ensuring timely fulfillment of operational needs.
- Utilized Delphi to manage inventory, track arrivals, and oversee shipping and receiving activities, maintaining accuracy and supporting customer satisfaction through reliable order fulfillment.
- Leveraged Coupa to coordinate procurement requests, manage departmental orders, and resolve inventory discrepancies while delivering exceptional service to internal customers and vendor partners.
- Administered the Yard Management System to monitor trailer activity, communicate scheduling updates, and ensure timely movement of inbound and outbound shipments.
- Conducted yard audits and maintained inventory records in Excel, providing accurate reporting and proactive communication to vendors and procurement stakeholders.
Procurement Trainer (Amazon NACF Travel Team)
Amazon
Las Vegas
09.2019 - 09.2021
- Applied exceptional training techniques to achieve a 4% higher-than-average performance rate across all training groups, contributing to increased team efficiency.
- Developed and delivered customized training programs, addressing unique needs of each team while ensuring clear understanding of processes and expectations.
- Served as a Subject Matter Expert (SME), providing ongoing support and guidance to trainees and staff, ensuring comprehensive understanding of complex systems and procedures.
- Monitored trainee progress and provided actionable feedback to foster continuous improvement, ensuring consistent performance and skill development.
- Collaborated with cross-functional teams to assess training needs, create learning materials, and implement best practices for ongoing skill development.
- Conducted regular training assessments and evaluations to ensure the effectiveness of programs and make data-driven improvements.
- Led training workshops and coaching sessions, fostering a positive learning environment and ensuring alignment with organizational goals.
Sales Associate
New York and Company
Rancho Cucamonga
09.2014 - 09.2017
- Achieved daily sales goals by effectively upselling and cross-selling products.
- Promoted loyalty programs and store promotions to drive customer engagement and increase sales.
- Delivered friendly customer service and created a positive shopping experience for guests.
- Assisted customers with clothing selections, sizing, styling recommendations, and product knowledge.
- Handled customer questions, concerns and returns professionally and efficiently.
- Processed cash, credit, and return transactions accurately using the POS system.
- Organized and maintained sales floor, fitting rooms, and merchandise displays to enhance customer experience.
- Collaborated with team members to maintain store standards and meet performance goals.
- Assisted with visual merchandising and seasonal floor set changes.
- Maintained knowledge of current fashion trends and new arrivals to better assist customers.
Education
Project Management Certificate -
Calbright College
Sacremento, CA06-2026
Bachelor of Arts - English
Alabama State University
Montgomery, AL06-2026
Skills
- Community engagement
- Customer Support
- Customer Service
- Communication
- Project Management
- Organization
- Asana
- Slack
- Microsoft Office
- Creative Problem Solving
- Positive People Skills
- Procurement
Timeline
Community Engagement Representative
Snapchat
05.2025 - 06.2026
Procurement Trainer (Amazon NACF Travel Team)
Amazon
09.2019 - 09.2021
Procurement Coordinator (Level 3 Non-Inventory Receiver)
Amazon
03.2016 - 04.2025
Sales Associate
New York and Company
09.2014 - 09.2017
Project Management Certificate -
Calbright College
Bachelor of Arts - English
Alabama State University