Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Voisey

Apple Valley

Summary

Dedicated professional with a proven track record in customer service. Skilled in efficiently handling customer interactions and resolving issues promptly. Recognized for exceptional teamwork, adaptability, and strong communication abilities. Seeking career opportunity to further develop skills and knowledge.

Overview

15
15
years of professional experience

Work History

Office Manager

Walt Boyd Racing
03.2021 - Current
  • Coordinated daily office operations to ensure efficiency and organization.
  • Managed scheduling for staff meetings, improving communication and collaboration.
  • Maintained office supplies inventory, optimizing procurement processes and reducing costs.
  • Assisted in preparing financial reports, ensuring accuracy and timely submission.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

CSR

Caliber Collision
03.2019 - 03.2021
  • Handled administrative tasks including scheduling appointments and processing payments efficiently.
  • Collaborated with team members to resolve customer issues, enhancing overall satisfaction levels.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Coordinator

Service king collision
04.2017 - 03.2019
  • - Performs financial duties including processing of payments, preparing daily deposit log, petty cash reconciliation, collecting receivables, submitting receivable adjustments
  • Greets and assists customers by phone or in person, schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'thank you' cards and/or follow up calls to customer upon completion and delivery of vehicle
  • Prepares various reports and updates including morning reports, rental updates, call center updates, write-offs/collections, Advisor pay reports and production list
  • Maintains and organizes vendor invoices, overhead invoices, bulletin boards, break rooms, files, office supplies, and front office

Office Receptionist

H-street Collision
- 01.2017
  • - Answer and screen incoming calls, manage front office, coordinate appointments, handle cash and daily deposits

Assistant Manager

Weiner schnitzel
06.2010 - 01.2015
  • - Assist in cashier operation, employee scheduling, inventory, daily cash deposits

Education

Veterinary Assistant Diploma -

Westech College
Victorville, CA
03.2015

Hs Diploma - undefined

Apple Valley High school
01.2010

Skills

  • Enhancing office organization
  • Service excellence
  • Financial record management
  • Team Player
  • Dependable and Punctual
  • Skilled at working with people with diverse backgrounds
  • Filing
  • Order fulfillment
  • Delivery scheduling
  • Multi-line phone talent
  • Order processing
  • Proofreading
  • Information security

Timeline

Office Manager

Walt Boyd Racing
03.2021 - Current

CSR

Caliber Collision
03.2019 - 03.2021

Office Coordinator

Service king collision
04.2017 - 03.2019

Assistant Manager

Weiner schnitzel
06.2010 - 01.2015

Office Receptionist

H-street Collision
- 01.2017

Hs Diploma - undefined

Apple Valley High school

Veterinary Assistant Diploma -

Westech College

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Ashley Voisey