Ashley Vega
Los Angeles
Summary
Dedicated dental receptionist with strong skills in patient scheduling, insurance verification, and communication. Committed to enhancing patient experiences and streamlining operations for optimal service delivery.
Efficient dental receptionist known for excellent multitasking and effective communication skills. Experienced in maintaining accurate patient records and fostering positive relationships, ready to contribute to improved patient care and office productivity.
Diligent receptionist with background in dental reception work. Proven ability to manage patient schedules and maintain accurate records. Demonstrated skills in customer service and administrative support.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Gage Dental Care
Bell Gardens, CA
12.2025 - Current
- Managed patient scheduling and appointment confirmations to ensure efficient office operations.
- Assisted patients with check-in and check-out processes, enhancing overall patient experience.
- Handled patient inquiries and resolved issues promptly to maintain high satisfaction levels.
- Maintained accurate patient records and updated information in dental software systems.
Dental Receptionist /Dental Treatment Coordinator
Smiles West Compton
Compton, CA
10.2024 - 12.2025
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Assisted patients with insurance inquiries, clarifying coverage and payment options effectively.
- Coordinated communication between dental staff and patients, ensuring smooth operations during appointments.
- Maintained organized patient records, improving accessibility for clinical team members.
- Educated patients on treatment options and aftercare instructions effectively.
- Communicated with insurance providers to verify coverage and benefits for patients.
- Coordinated patient treatment plans, ensuring clarity and understanding of procedures.
- Developed strong relationships with patients, fostering trust and satisfaction in care provided.
Dental Receptionist/Front Office Assistant
Geller Dentistry
Larchmont Village, Ca
01.2023 - 09.2024
- Managed patient scheduling and confirmed appointments to optimize daily workflow.
- Assisted patients with insurance verification and payment processing for efficient billing.
- Maintained accurate patient records using dental practice management software.
- Coordinated communication between patients and dental professionals to enhance service delivery.
- Implemented strategies to enhance patient satisfaction through effective communication and support.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Receptionist
Clear Comfort Dental
Monterey Park, CA
08.2020 - 01.2022
- Collaborated with dental staff to streamline workflow and improve communication efficiency.
- Processed insurance claims and verified benefits to facilitate smooth billing procedures.
- Educated patients on treatment options and post-visit care instructions for better engagement.
- Coordinated with suppliers for inventory management, ensuring availability of necessary office supplies.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Office Receptionist
Dentaland
Huntington Park, CA
06.2018 - 07.2020
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated insurance verification processes to ensure accurate patient billing and claims submissions.
- Facilitated communication between dental staff and patients, enhancing overall service quality.
- Streamlined front desk operations by implementing efficient filing systems for patient records.
- Trained new reception staff on office procedures and customer service best practices.
- Developed patient intake forms to improve data collection and enhance workflow efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Stanley High School
03-2024
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Maintaining cleanliness
- Payment processing
- Insurance verification
- Patient scheduling
- Front office management
- Patient services
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Gage Dental Care
12.2025 - Current
Dental Receptionist /Dental Treatment Coordinator
Smiles West Compton
10.2024 - 12.2025
Dental Receptionist/Front Office Assistant
Geller Dentistry
01.2023 - 09.2024
Dental Receptionist
Clear Comfort Dental
08.2020 - 01.2022
Dental Office Receptionist
Dentaland
06.2018 - 07.2020
High School Diploma -
Stanley High School