Summary
Overview
Work History
Education
Skills
Languages
Timeline
Community Service
Generic

Ashley Vasquez-Ramirez

Palmdale

Summary

Maintain customer satisfaction and improve customer experience through my proven problem-solving skills, resourcefulness, customer experience, and knowledge. Eager to maintain a position as a Customer Representative.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

6
6
years of professional experience

Work History

Crew Member

Little Caesars
01.2024 - Current
  • Uses a cash register to process sales by totaling purchases
  • Answers customer questions and resolves customer service issues
  • Issues receipts, refunds, or change
  • Collect payments whether in cash or credit/debit
  • Cleaned and sanitized dishes and utensils, consistently maintaining a clean lobby for expected customer loads
  • Stored food items with proper labels and safe handling procedures
  • Prepared food with high attention detail and on time
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Tutor

Self-employed, Remote
04.2019 - 05.2024
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence.
  • Enhanced students’ understanding of subject matter by incorporating real-world examples into lessons.
  • Taught students remotely using online video chat platforms and other delivery channels.
  • Used technology to accelerate learning by providing students with easy-to-access information.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Used different techniques to test and improve memory through practiced information retrieval.

Assistant

Residential House Cleaning Family Business
03.2021 - 03.2024
  • Managed client calls and provided accurate answers to their inquiries and concerns.
  • De-escalated situations involving dissatisfied clients by offering assistance and support.
  • Delivered quality customer service to Clients and addressed urgent needs and cleaning requests in a timely manner.
  • Managed the transportation, tracking, maintenance of cleaning equipment and inventory supplies including safe handling of hazardous cleaning solutions.
  • Created a detailed schedule for Owner and demonstrated flexibility in scheduling, accommodating last-minute Client requests and urgent cleaning needs.
  • Enhanced Client satisfaction by delivering thorough and efficient cleaning services tailored to diverse customer base.
  • Effectively resolved issues with cleaning projects and services to maintain a high satisfaction rate.

Education

High School Diploma -

Math And Science College Preparatory
06.2021

Skills

  • Active listening skills & great problem-solving
  • Cooking
  • Cleaning
  • Crew leadership
  • Fluent in English and Spanish
  • Food preparation
  • Housekeeping
  • Initiative and Self-motivation
  • Inventory counts
  • Multitasking and organization
  • Safety awareness
  • Telephone etiquette with clients

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Little Caesars
01.2024 - Current

Assistant

Residential House Cleaning Family Business
03.2021 - 03.2024

Tutor

Self-employed, Remote
04.2019 - 05.2024

High School Diploma -

Math And Science College Preparatory

Community Service

Pentecostals Of Mar Vista, Church Missionary, 2018-01, Present, Built strong relationships with diverse populations while serving as a cultural representative for the church., Increased congregation size by implementing targeted outreach efforts within the community., Assisted visiting pastors in delivering culturally relevant sermons during mission trips abroad., Raised funds for mission trips through strategic planning and effective marketing campaigns.
Ashley Vasquez-Ramirez