Ashley Umulisa Kalimba

• Oversee daily operational processes to ensure efficiency and accuracy in client transactions and account management.
• Serve as the primary point of contact for resolving client inquiries, troubleshooting issues, and ensuring a seamless experience.
• Collaborate with advisors and internal teams to streamline workflows and improve service delivery.
• Maintain compliance with industry regulations and company policies while optimizing operational efficiency.

• Analyze company structures, processes, and performance to identify operational inefficiencies and strategic gaps.
• Develop data-driven recommendations and long-term solutions to optimize business operations and drive growth.
• Collaborate with stakeholders to implement process improvements, enhance productivity, and align business strategies with organizational goals.
• Provide insights on market trends and best practices to support informed decision-making and sustainable business development.

• Led resource mobilization efforts by identifying funding opportunities and engaging potential donors and partners.
• Developed and maintained strategic partnerships to support program sustainability and growth.
• Coordinated project activities, ensuring alignment with organizational goals and stakeholder expectations.
• Managed proposal development and reporting to secure funding and demonstrate impact.

• Identified and engaged potential clients, effectively presenting products/services to drive sales.
• Built and maintained strong customer relationships to ensure long-term client satisfaction and repeat business.
• Negotiated contracts and closed deals, consistently meeting or exceeding sales targets.
• Conducted market research to understand customer needs and refine sales strategies.

• Assisted clients with travel arrangements, including booking flights, accommodations, and transportation.
• Provided personalized travel recommendations based on client preferences and budget.
• Coordinated itineraries and ensured a smooth travel experience by handling logistics and resolving issues.
• Maintained up-to-date knowledge of travel regulations, visa requirements, and industry trends.