Ashley Turner
Toronto,ON
Summary
Dynamic and dedicated professional with a strong work ethic, primarily acuminating at John and Sons Oyster House. Accomplished in high-quality customer engagement and very proficient in cash management, while also consistently enhancing guest experiences. Successfully managed large-scale events, demonstrating exceptional guest interaction and efficiency in service delivery.
In addition, previously managed in an Operations Manager role before Covid 19, as well as General Manager during a maternity leave for John and Sons Oyster House.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Server/Bartender/Oyster Shucker
John and Sons Oyster House
03.2009 - Current
- Deliver exceptional customer service by promptly addressing guest inquiries and needs.
- Manage multiple tables very efficiently, ensuring timely order delivery and accurate billing in addition to managing take out orders and Host duties.
- Training new staff on menu offerings and restaurant protocols to enhance team performance.
- Extremely efficient in shucking hundreds of oysters daily in a safe and timely manner with exceptional plate appearance.
- Responsible for daily and weekly inventory of oysters, liquor, wine, non alcoholic options as well as some food items related to the Front of House.
Server/Bartender
The Cambridge Club
09.2022 - 12.2025
- With my keen eye for detail and excellent guest service skills, these attributes were essential for interacting with the club’s professional membership; providing a service to enhance guest dining experiences in an upscale/fine dining atmosphere and maintaining professionalism and discretion at all times.
- I exclusively spearheaded a Sunday afternoon NFL Football event at the Club, managing the weekly gathering on my own, with the ability to serve approx 15-30 members all-day in an efficient and timely manner.
- Managed food and beverage orders very effectively, ensuring timely service and accuracy.
- Contributed to serving and bartending many private dinners and events including the Annual Black Tie Event and Christmas parties for groups of 50-350 people.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
Education
Bachelor of Arts - Humanities
University of Toronto
TorontoDiploma - Broadcast Journalism
Humber College
TorontoSkills
- Very dedicated work ethic
- High-quality customer engagement
- Proficient and accurate cash management
- Exceptional guest interaction
Certification
Smart Serve Ontario Certificate
CFIS Food Handlers Certificate
Timeline
Server/Bartender
The Cambridge Club
09.2022 - 12.2025
Server/Bartender/Oyster Shucker
John and Sons Oyster House
03.2009 - Current
Bachelor of Arts - Humanities
University of Toronto
Diploma - Broadcast Journalism
Humber College