Ashley Turley
Innisfil,Canada
Summary
Experienced patient care professional with a proven track record in coordinating healthcare services. Recognized for exceptional organizational skills, effective communication, and adaptability in dynamic situations. Skillful in fostering collaborative teamwork for smooth patient experiences and optimal outcomes. Proficient in managing patient records, scheduling appointments, and facilitating communication between patients and medical staff. Known for reliability and a strong commitment to delivering high-quality patient care.
Overview
19
19
years of professional experience
Work History
Intake Coordinator/Case Manager
Telus Virtual Health Care
03.2024 - Current
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
Patient Care Coordinator- Emergency
Mackenzie Health Hospital
02.2024 - Current
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience in the Emergency Department.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the hospital and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Registered Nurse - Emergency
Mackenzie Health Hospital
01.2017 - 01.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Registered Nurse- Medicine, Peritoneal Dialysis, Oncology
Mackenzie Health Hospital
01.2013 - 01.2017
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse- Labour and Delivery
Georgian Bay General Hospital
01.2012 - 01.2013
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Facilitated smooth transitions between prenatal care, labor, delivery, postpartum care, ensuring continuity of care for patients.
- Anticipated potential complications early in the labor process through vigilant assessment of both mother and fetus vital signs data.
Laboratory Assistant
Life Labs
01.2006 - 01.2008
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Reduced errors in sample analysis with thorough quality control checks, ensuring accurate test results for patients.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Education
Advanced Cardiac Life Support certificate -
Heart And Stroke
06-2024
BLS certificate -
Heart And Stroke
06-2024
Triage Training certificate -
Mackenzie Health educators
01.2019
Coronary Care 1 -
Flemming College
12-2018
Wound Care certificate -
Mackenzie Health educators
01.2016
Bachelor of Science - Nursing
York University
Toronto, ON06-2012
Pre Health Sciences -
Canadore College
01.2008
Medical Laboratory Assistant Diploma -
CDI College
01.2005
Skills
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Patient Relations
- Patient Care
- Patient Care Coordination
- Patient confidentiality
- Verbal and written communication
- Goal Setting
- Patient documentation
- Follow-up care
- Care Planning
Relevant professional experience
- Patient Care Coordinator- Emergency, Mackenzie Health Hospital, 01/01/24, Present
- Telus virtual Health Care, Remote, 01/01/24, Present
- Registered Nurse - Emergency, Mackenzie Health Hospital, Richmond Hill, 01/01/17, 12/31/24
- Registered Nurse- Medicine, Peritoneal Dialysis, Oncology, Mackenzie Health Hospital, Richmond Hill, 01/01/13, 12/31/17
- Registered Nurse- Labour and Delivery, Georgian Bay General hospital, Midland Ontario, 01/01/12, 12/31/13
- Laboratory Assistant, Life Labs, 01/01/06, 12/31/08
Languages
English
Native or Bilingual
Timeline
Intake Coordinator/Case Manager
Telus Virtual Health Care
03.2024 - Current
Patient Care Coordinator- Emergency
Mackenzie Health Hospital
02.2024 - Current
Registered Nurse - Emergency
Mackenzie Health Hospital
01.2017 - 01.2024
Registered Nurse- Medicine, Peritoneal Dialysis, Oncology
Mackenzie Health Hospital
01.2013 - 01.2017
Registered Nurse- Labour and Delivery
Georgian Bay General Hospital
01.2012 - 01.2013
Laboratory Assistant
Life Labs
01.2006 - 01.2008
Triage Training certificate -
Mackenzie Health educators
Wound Care certificate -
Mackenzie Health educators
Pre Health Sciences -
Canadore College
Medical Laboratory Assistant Diploma -
CDI College
Advanced Cardiac Life Support certificate -
Heart And Stroke
BLS certificate -
Heart And Stroke
Coronary Care 1 -
Flemming College
Bachelor of Science - Nursing
York University
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