Ashley Hodder
High River,Alberta
Summary
Ambitious, career-focused job seeker anxious to secure a full-time entry-level position that will allow me to increase my skills and offer the opportunity to advance within the company; to demonstrate my diverse abilities to meet the business’ needs and contribute to their success as an organization.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Residential House Cleaner
Ashley’s Cleaning
02.2015 - Current
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved issues quickly through meticulous research and quick decision-making.
Residential House Cleaner
In N’ Out Cleaning Services
10.2016 - 02.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Assistant Hotel Manager
Okotoks Country Inn
07.2012 - 02.2015
- Input and confirmed reservations for guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Administered new hire paperwork and maintained employee files.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Verified customer credit to establish payment method for accommodations.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Oversaw recruiting, interviews and new employee hiring.
- Handled guest complaints and offered complimentary services for hardship cases.
- Delegated work to staff, setting priorities and goals.
Education
Diploma - Community Support Worker
Academy of Learning Career College
High River, AB05.2021
Diploma - Medical Office Assistant
Bow Valley College
Calgary, AB04.2019
High School Diploma -
Education Plus
High River, AB01.2011
Skills
- Document Recordkeeping
- Financial Statements
- Critical Thinking and Analysis
- Problem-Solving
- Managing Operations and Efficiency
- Team Leadership - Hiring and Staff Training
- Planning & Organizing
- Scheduling and Coordinating
- Administration
- Performance Evaluations
- Time Management
- Customer Relations
- Microsoft Office
- First Aid/CPR
- Crisis Intervention Training
Timeline
Residential House Cleaner
In N’ Out Cleaning Services
10.2016 - 02.2022
Residential House Cleaner
Ashley’s Cleaning
02.2015 - Current
Assistant Hotel Manager
Okotoks Country Inn
07.2012 - 02.2015
Diploma - Community Support Worker
Academy of Learning Career College
Diploma - Medical Office Assistant
Bow Valley College
High School Diploma -
Education Plus
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