Ashley Trahan
Penticton
Summary
Dynamic professional with a strong work ethic and proven leadership skills from my tenure at Petsmart. Adept at enhancing customer satisfaction through effective cleaning techniques and time management. Recognized for reducing client complaints and fostering team efficiency, ensuring high-quality service across diverse environments.
Overview
11
11
years of professional experience
Work History
Cleaning Contractor
Self Employed Services
04.2022 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Leader
Petsmart
05.2017 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Server
Filos Restaurant
10.2013 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Quesnel Secondary
Quesnel, BC2005
Skills
- Cleaning techniques
- Equipment maintenance
- Chemical safety
- Time management
- Customer service
- Property management
- Team building
- Employee training
- Leadership skills
- Conflict resolution
- Problem solving
- Strong work ethic
Timeline
Cleaning Contractor
Self Employed Services
04.2022 - Current
Leader
Petsmart
05.2017 - Current
Server
Filos Restaurant
10.2013 - 06.2017
Quesnel Secondary
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