Ashley Trafford
Brampton
Summary
Dynamic and results-oriented professional with a proven track record at Group NB, excelling in customer service and office administration. Demonstrated ability to enhance customer satisfaction and streamline data management processes. Skilled in Microsoft Word and adept at fostering positive relationships, consistently delivering high-quality outcomes with a keen focus on efficiency and confidentiality.
Organized and dependable candidate successful at managing multiple priorities in the kitchen specifically with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Group NB
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
A La Carte Chef
Revera Retirement Living
02.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Line Cook
Brampton Golf Club
08.2018 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Chef De Cuisine - Food And Nutrition
Liaison College
Brampton, ON05-2010
Skills
- Customer service
- Data entry
- Office administration
- Administrative support
- Time management
- File organization
- Microsoft outlook
- Filing
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Group NB
04.2024 - Current
A La Carte Chef
Revera Retirement Living
02.2021 - Current
Line Cook
Brampton Golf Club
08.2018 - 12.2019
Chef De Cuisine - Food And Nutrition
Liaison College
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