Ashley Thomas
Stoney Creek
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Client Care Coordinator
Hear Canada
Burlington
05.2024 - 09.2024
- Coordinated client appointments and managed scheduling for audiology services.
- Assisted clients in navigating insurance benefits and payment options effectively.
- Communicated with healthcare providers to ensure accurate client information and care.
- Maintained client records in electronic health systems with attention to detail.
- Educated clients about hearing aids and rehabilitation services available through the clinic.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Collaborated with marketing team on campaigns targeting existing customers.
Withdrawal Management Specialist
St Joseph’s Healthcare Hamilton
Hamilton
03.2023 - 09.2023
- Supported clients through daily activities and recovery plans.
- Monitored client behavior and reported changes to the treatment team.
- Documented client interactions and progress in electronic health records.
- Coordinated with healthcare professionals to ensure comprehensive care delivery.
- Educated clients on the dangers of substance abuse, relapse prevention techniques, and healthy coping skills.
- Provided direct patient care in a residential treatment facility for individuals with substance abuse issues.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for each patient's individual needs.
Addiction Clinician
ADAPT
08.2020 - 09.2022
- Assessed client needs and developed personalized treatment plans.
- Conducted individual and group therapy sessions for diverse populations.
- Collaborated with interdisciplinary teams to coordinate comprehensive care.
- Maintained accurate client records using electronic health record systems.
- Provided crisis intervention support to clients in acute distress.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Coordinated referrals with external providers when needed for additional services.
Addiction Attendant
St Joseph’s Healthcare Hamilton
Hamilton
01.2009 - 01.2020
- Documented patient observations and reported changes to nursing staff.
- Documented patient interactions and maintained accurate records.
- Educated patients on coping strategies and recovery techniques.
- Actively participated in outreach efforts designed to increase awareness about addiction issues within local communities.
- Provided crisis intervention services when needed to assist clients in managing difficult emotions or situations.
- Facilitated psycho-educational groups related to substance abuse topics such as relapse prevention, coping skills, anger management.
- Provided case management services including referrals to community resources and follow up contact with clients.
- Coordinated discharge planning for clients transitioning out of residential programs into outpatient care settings.
- Collaborated with other healthcare professionals within a multidisciplinary team approach to treatment planning.
- Addressed complex histories with substance abuse, mental health issues and other concerns.
- Accompanied patients to medical and counseling appointments.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Administered oral medications following physician's prescriptions and instructions.
Education
Concurrent Disorders Continuing Education - Concurrent Disorders
McMaster University
Hamilton 04.2017 - 06.2017
Addiction And Community Services - Addiction Counseling
Everest College
Hamilton, ON 11.2007 - 01.2009
Skills
- Documentation
- Organizational standards
- Excellent communication
- Customer service orientation
- Data management
- Microsoft office expertise
- Time management
- Product sales
- Problem-solving skills
- Care consultation
- Electronic health records
- Client scheduling
Timeline
Client Care Coordinator
Hear Canada
05.2024 - 09.2024
Withdrawal Management Specialist
St Joseph’s Healthcare Hamilton
03.2023 - 09.2023
Addiction Clinician
ADAPT
08.2020 - 09.2022
Concurrent Disorders Continuing Education - Concurrent Disorders
McMaster University
04.2017 - 06.2017
Addiction Attendant
St Joseph’s Healthcare Hamilton
01.2009 - 01.2020
Addiction And Community Services - Addiction Counseling
Everest College
11.2007 - 01.2009