Ashley Taylor

Responsible for creating strategies to achieve goals in several performance metrics for a retail branch housing over 9,000 members, 156M in deposits and 95M in loan dollars. Deploy behaviors to overcome performance gaps and increase productivity such as, one on ones, Huddles, Lobby leading and meet the member. Oversee branch HR actions to include hiring, employee development, performance reviews, disciplinary actions, etc

I ensure my branch is operationally sound at all times and member service remains a priority, as is evident in our stellar audit performance. I have also served on the branch network member retention committee, the operational Committee (2 years) the Interview guide Improvement committee, the member journey committee and the company’s DEI Committee to create inclusive company strategies. Licensed MLO and Notary Public.

Implemented Quarterly performance reviews for all branch staff. Consistently following up on employee development plans during one on ones, as well as coaching employee behaviors to obtain results that align with our goals. Volunteered on the Manager Advisory Council where I consistently speak up, look for process improvement opportunities and aid in the implementation of new process and policies. Began mentoring a Senior Teller at another branch to prepare her for an ABM role. Provided expert financial advice on mortgage, educational and personal loans. Coach staff on sales and service. Order branch cash, fill TCD's on a regular basis. Hire and train new employees. Motivate staff with branch contests to meet branch and company goals. Lead branch call nights and sales meetings. Perform audits on a regular basis and ensure we are in line with Compliance.

Perform monthly, quarterly and annual certification audits. Continually coach staff on sales and service. Order branch cash, fill TCR, act as vault custodian. Write and review annual reviews for staff. Hire and train new employees. Process write-ups and terminations. Motivate staff with branch contests to meet branch and company goals. Process mortgage loans including loan Applications, Rate locks, and signing/notarizing closing docs. In Branch loan officer for consumer loans. Prospect local businesses for relationship opportunities. Lead branch call nights and sales meetings. Opened a new De Novo branch in 2014 Acted in a Branch Manager capacity for several months while Branch Manager was on leave of absence, including opening the De Novo branch.