Gaming
ASHLEY TAYLOR
Systems Administrator
Edmonton,AB
Summary
Knowledgeable Systems Administrator with years of experience working on public clouds, Mac Administration, and ML Workloads. I keep up to date with all current trends in the industry, and enjoy learning. I am extremely proficient and have professional experience supporting a wide variety of roles, including supporting AI Workloads.
Overview
10
10
years of professional experience
1
1
Language
Work History
System Administrator
Cybera Edmonton
07.2022 - 03.2024
- Worked managing two public Openstack clouds, and helped with onboarding new employees.
My daily tasks:
• Planning, creating, updating, and upgrading various parts of our
infrastructure. Including:
• Containers (LXC, Docker)
• Git
• Virtual Machines
• Object Storage
• SQL Management
• Baremetal Management
• vGPU Management
• Writing infrastructure as code using applications such as
Terraform, Packer, Puppet, Bash, Metal as a Service (MaaS), and
Python.
• Writing automation and extensions to Openstack services in Bash
and Python.
• Troubleshooting various Linux and service issues that may arise.
• Google, Slack, Mac, and Jira Administration
• Hardware support and repair
Implementation Specialist
Arria NuSutus
04.2022 - 07.2022
- Creation and Configuration of store profiles in AWS Connect and
DynamoDB - Creating automation scripts that vastly increase the speed of
Implementation. - Managing the provisioning of hundreds of new locations a week,
and meeting respective deadlines. - Working with third party providers to acquire necessary
information - Collaborating with Sales Engineers to meet deadlines, and create
go-live time frames. - Creating applications and scripts to automate workloads on
Cradlepoint systems. - Working with third parties and collaborating on maintaining, and
upgrading legacy python 2.7 code.
Technical Support Specialist
Arria NuSutus
03.2021 - 04.2022
- Work with Franchisees and other stakeholders to create
messaging for their brands using AI Messaging software. - Create internal tools and Quality of Life improvements with
Python. - Aid in the support of over 2,000 PBXs across the US and Canada.
- Troubleshooting network issues including, Network Loops,
Static/DHCP issues, Firewall configuration, and Cradlepoint
backup configuration. - Repairing PBX systems via SSH, including Asterisk
Troubleshooting, SIP Trunk Troubleshooting, Gateway
troubleshooting, and troubleshooting the interaction of our
products with other 3rd party products in the location. - Using AWS Connect and DynamoDB to provision New stores to be
added into our Call Center. - Creating automation tools in python to help aid in lower the repair
time of tickets.
Remote Support Repair Agent
Geek Squad
08.2020 - 03.2021
- Network setups and troubleshooting for home networks.
- Printer setup and diagnostics.
- Malware removal and detection.
- Creating learning aids for other Agents.
- Provided excellent customer service while aiding customers in real
time over chat.
Naval Combat Information Operator
Department of National Defence
05.2014 - 02.2019
- Radio channel management
- Gathering information from various publications and
surroundings. - Aiding in the navigation of a frigate in busy straits.
- Managing unit training schedules
- Booking flights for other members of the unit.
- Managing members appointment schedules.
- Aiding in setting up parades and events for VIPs such as the Royal
Family, and the Prime Minister.
Skills
Python (Programming Language)undefined
Interests
Teaching Linux
Writing silly bots
Timeline
System Administrator
Cybera Edmonton
07.2022 - 03.2024
Implementation Specialist
Arria NuSutus
04.2022 - 07.2022
Technical Support Specialist
Arria NuSutus
03.2021 - 04.2022
Remote Support Repair Agent
Geek Squad
08.2020 - 03.2021
Naval Combat Information Operator
Department of National Defence
05.2014 - 02.2019
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