Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Tan

Millbrae

Summary

Enterprise Customer Success leader with 15+ years of experience driving adoption, retention, and growth for enterprise SaaS platforms. Skilled in developing success plans, leading technical onboarding, and engaging executives to maximize customer value. Strong technical foundation in APIs, integrations, and enterprise platforms. Adept at partnering cross-functionally with sales, product, and engineering to deliver measurable outcomes and influence product direction. Passionate about enabling developers and enterprises to unlock value from modern SaaS and API-driven solutions.

Overview

14
14
years of professional experience

Work History

Sr. Manager, Product Consulting

6sense
02.2023 - Current
  • Acted as strategic advisor to enterprise customers, guiding onboarding, adoption, and integration of revenue technology solutions.
  • Partnered with sales, product, and engineering to align success plans with customer goals, influencing retention and growth outcomes.
  • Expanded Professional Services org from 3 to 80 team members, scaling delivery to support 1,200+ enterprise clients.
  • Designed and led onboarding programs for new products (e.g., SI Growth), enabling high-volume enterprise adoption.
  • Introduced automation into customer health and NPS programs, improving efficiency and customer insights.
  • Recognized for ability to manage executive stakeholder alignment and drive successful migrations and integrations.

Manager, Product Consulting

6sense
06.2018 - 02.2023
  • Owned full customer onboarding lifecycle, reducing implementation errors and scaling annual onboarding capacity from 100 to 800 projects.
  • Collaborated closely with product and engineering to influence roadmap priorities based on customer feedback.
  • Served as trusted advisor on API integrations, SaaS platform adoption, and value delivery strategies.
  • Established internal knowledge center, onboarding training programs, and quality assessment frameworks.

Solution Architect/Consulting Technical Manager

Oracle
08.2014 - 06.2018
  • Drove value realization for top enterprise accounts by developing success plans and consulting on best practices.
  • Partnered with senior stakeholders to translate business requirements into scalable technical solutions.
  • Led complex integrations of Oracle’s enterprise platforms, enhancing long-term customer relationships.
  • Advocated for industry best practices in data integration and solution architecture.

Senior Product Consultant

Responsys (Acquired by Oracle)
11.2011 - 08.2014
  • Led technical onboarding and integration for enterprise clients, meeting tight deadlines.
  • Streamlined customer onboarding workflows for API-driven campaign automation, reducing time-to-value.
  • Mentored consultants on best practices for enterprise SaaS adoption and scalability.

Education

M.S. - Management of Information Systems

UC Berkeley
Berkeley
08.2004

B.A. - Computer and System Engineering

Rensselaer Polytechnic Institute
Troy
12.1998

Skills

  • Customer success and consulting
  • Stakeholder engagement
  • API integration and ecosystems
  • Customer onboarding and adoption
  • Value-based consulting
  • Salesforce, Gainsight, JIRA, Gong proficiency
  • Cross-functional collaboration
  • SaaS platforms and DevOps

Timeline

Sr. Manager, Product Consulting

6sense
02.2023 - Current

Manager, Product Consulting

6sense
06.2018 - 02.2023

Solution Architect/Consulting Technical Manager

Oracle
08.2014 - 06.2018

Senior Product Consultant

Responsys (Acquired by Oracle)
11.2011 - 08.2014

M.S. - Management of Information Systems

UC Berkeley

B.A. - Computer and System Engineering

Rensselaer Polytechnic Institute

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