Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Ashley Thompson

Cambridge

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Receptionist/Laborer

The Fence Connection
03.2018 - 12.2024

.

  • Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
  • Collaborated with team members to ensure timely project completion.
  • Managed front desk operations and ensured smooth daily office functioning.
  • Maintained clean work areas to enhance operational efficiency and safety standards.

Bartender

Mannys Place
03.2022 - 02.2023

.

  • Crafted and served a wide variety of cocktails and beverages in fast-paced environment.
  • Provided excellent customer service, fostering repeat business and positive reviews.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Trained new staff on drink preparation techniques and customer interaction standards.

Personal Support Worker

Essentially you
12.2018 - 11.2020
  • Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
  • Assisted clients with personal hygiene, mobility, and medication management for enhanced well-being.
  • Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.

Customer Service Representative

Concentrix
01.2015 - 06.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Trained new representatives on company policies and customer engagement techniques to enhance team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Manager

Walmart
01.2008 - 09.2015

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  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Fostered a positive work environment, mentoring team members to achieve personal and professional growth.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Retail Manager

Stitches Clothing Store
04.2007 - 01.2008
  • Led team in achieving sales targets through effective inventory management and customer engagement strategies.
  • Analyzed sales data to identify trends, optimizing merchandise placement for increased visibility and customer appeal.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

J.D. - Family And Community Services

National Academy of Health And Business.
Hamilton, ON
09-2014

High school Diploma -

Gary Allen Secondary School
Burlington, ON
10.2010

Skills

Verbal and written communication

Customer/Client relations

Scheduling appointments

Data inputting

Office administration

Staff management

Positive and professional

Attention to detail

Customer service

Microsoft office

Payment processing

Conflict resolution

Languages

English

Timeline

Bartender

Mannys Place
03.2022 - 02.2023

Personal Support Worker

Essentially you
12.2018 - 11.2020

Receptionist/Laborer

The Fence Connection
03.2018 - 12.2024

Customer Service Representative

Concentrix
01.2015 - 06.2018

Customer Service Manager

Walmart
01.2008 - 09.2015

Retail Manager

Stitches Clothing Store
04.2007 - 01.2008

High school Diploma -

Gary Allen Secondary School

J.D. - Family And Community Services

National Academy of Health And Business.

References

Available Upon Request

Ashley Thompson