Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Ashley Swackhamer

San Diego

Summary

Dynamic Delivery Dispatcher at PBMJ with proven expertise in conflict resolution and optimizing delivery routes. Adept at utilizing dispatch software and managing time efficiently to enhance operational effectiveness. Recognized for developing strong relationships with drivers and effectively resolving customer complaints, ensuring seamless communication and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Dispatcher

PBMJ
San Diego
08.2023 - 08.2024
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
  • Responded quickly to emergency situations requiring immediate attention.
  • Effectively resolved complaints by working closely with customers.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.

School Bus Driver

Chula Vista Elementary School District
Chula Vista
08.2022 - 08.2023
  • Performed pre-trip inspections of the bus according to established procedures.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.

Waitress and Bartender

Pappy and Harriet's
Pioneertown
04.2022 - 08.2022
  • Bussed tables as needed during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Bartender

Snakeoil Cocktail Company
San Diego
05.2021 - 04.2022
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Performed opening and closing duties including restocking supplies.
  • Effectively multitasked within fast-paced environment.

Bartendr

Gourmand's Pub
Austin
08.2018 - 08.2020
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Performed opening and closing duties including restocking supplies.
  • Greeted frequent visitors by name and explained new promotions.

Bartender

Gilly's Bar
San Diego
05.2015 - 08.2018
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Kept track of bar tabs

Education

Master of Science - Acupuncture And Chinese Medicine

Pacific College of Health And Science
San Diego, CA
08-2028

Skills

  • Conflict resolution techniques
  • Time management proficiency
  • Vehicle tracking systems
  • Geographical awareness
  • Scheduling and prioritizing
  • Dispatch software
  • Inventory management
  • Problem-solving capacity
  • Multitasking efficiency
  • Stress management techniques

Affiliations

  • Enjoy yoga, hiking, camping, and dogs!

Certification

  • Possess Class A license
  • Certified in pet and human first aid and CPR

Timeline

Delivery Dispatcher

PBMJ
08.2023 - 08.2024

School Bus Driver

Chula Vista Elementary School District
08.2022 - 08.2023

Waitress and Bartender

Pappy and Harriet's
04.2022 - 08.2022

Bartender

Snakeoil Cocktail Company
05.2021 - 04.2022

Bartendr

Gourmand's Pub
08.2018 - 08.2020

Bartender

Gilly's Bar
05.2015 - 08.2018

Master of Science - Acupuncture And Chinese Medicine

Pacific College of Health And Science

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Ashley Swackhamer