As an employee I am known for great customer service and a positive attitude. I am organized and motivated, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand my skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Field Operations Manger/Traffic Control Supervisor
Community Traffic Control Ltd.
01.2024 - Current
Directed daily operations to ensure compliance with safety regulations and operational standards.
Mentored staff on best practices for field operations, fostering a culture of safety awareness.
Established partnerships with vendors
Maintained open lines of communication between upper management and field personnel, facilitating information flow throughout the organization.
Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
Monitored team performance to assess training requirements and areas in need of improvement.
Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
Field Operations Manager
RAM Road Safety
08.2023 - 12.2024
Developed and maintained relationships with local authorities to facilitate effective communication during incidents.
Trained junior staff on traffic management protocols and best practices, ensuring consistency in operations.
Evaluated incident reports
Controlled pedestrian movements to prevent intrusion into work zones.
Routed traffic around construction sites for worker and driver safety.
Trained new traffic controllers to properly use traffic control devices and apply best practices.
Conducted routine maintenance checks on traffic control devices to manage wear and tear.
Implemented traffic control plans for special events to achieve smooth and organized flow.
Coordinated with local authorities to secure necessary permits and ensure adherence to traffic laws.
Mentored junior staff on traffic control procedures, fostering a culture of safety awareness.
Operated and safely navigated company vehicles to transport materials and equipment to job site.
Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
Staff Scheduling and invoicing to clients
Logistics Coordinator
MTL Equipment Hauling
04.2018 - 12.2021
Relayed information between drivers and recipients regarding ETA and potential delays.
Dispatched information to service providers to schedule equipment movements.
Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
Conducted research on logistics operations and interviews and site visits.
Worked with vendors to obtain optimal prices and delivery schedules.
Developed cost estimates outlining logistics plans.
Accounts Receivable Clerk
Mario's Towing Ltd.
01.2006 - 12.2021
Processed posting and reconciling payments and addressing aged receivables.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Reached out to vendors and customers in order to resolve account problems.
Generated monthly statements for accounts receivable operations.
Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
Entered, posted and scanned accounts receivable documents into accounting software.
Prepared appropriate documentation for accounts receivable reconciliations.
Generated, mailed and monitored invoices.
Performed various accounts receivable functions, handled cash receipts posting.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Updated customer accounts and processed payments.
Investigated billing discrepancies and implemented solutions to resolve concerns.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Set up customer accounts in Sage 50 with complete information.
Trained and managed multiple employees to ensure productivity and high-quality work results.
Education
Basic Accounting Program
Okanagan College
Kelowna, BC
12.2016
High School Diploma -
Vernon Secondary School
Vernon, BC
06.2001
Skills
People skills
Teambuilding
Working collaboratively
Time management
Communication
Friendly, positive attitude
Conflict resolution
Attention to detail
Customer service
Teamwork and collaboration
Multitasking Abilities
Reliability
Adaptability and flexibility
Languages
English
Interests
Hockey, proud Billet Momma!
I enjoy cooking for friends and family gatherings
Making Charcuterie Boards for game nights
Quilting
Collecting vintage Pyrex
Camping and sitting around a fire
Education and Training
other,other
Timeline
Field Operations Manger/Traffic Control Supervisor
Executive Officer at Air Traffic Control Company M, Marine Air Control Squadron 4Executive Officer at Air Traffic Control Company M, Marine Air Control Squadron 4