Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Media Manager / Payroll / Purchaser
Pure Home Design
Grande Prairie, AB
12.2018 - Current
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
Developed and improved account relationships.
Removed poor performing items from future buys.
Conferred with sales and purchasing to match customer preferences.
Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Professional Figure Skating Coach
Grande Prairie Skating Club
Grande Prairie, AB
06.2006 - 01.2018
Analyzed moves of skaters to explain correct and incorrect techniques.
Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
Gave on and off ice training to help aid athletes in proper stretching and training regimens.
Choreographed programs to prepare skaters for competitions and advancement testing.
Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Maintained and updated project related documents.
Improved success of program by making proactive adjustments to operations.
Education
High School Diploma -
Grande Prairie Composite High School
Grande Prairie, AB
Skills
Social media management
Social media use
Social media tools
Social media understanding
Social media proficiency
Organization and Prioritization
Intuit QuickBooks
Customer Service
Time Tracking and Review
Logical and Reasonable
Social media sites
Social Media administration
Building Customer Trust and Loyalty
Creative Problem Solving
Verbal and Written Communication
Efficient and Detail-Oriented
Certification
Jilly Academy, The Brand Strategy, The Content Creator, The Growth Accelerator - competed 2022