Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
BusinessAnalyst

Ashley Spencer

Oshawa,Ontario

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Assistant Manager (Team Leader) & Vet Assistant

Westway Animal Clinic
08.2018 - 11.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Served as a liaison between staff members and senior management personnel.
  • Recruited and trained new employees to meet job requirements.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Visual Brand Leader

Free People Clothing
01.2015 - 01.2018
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Collaborated with team to forecast based on sales and product profitability.
  • Organized store layout, fixtures and visual merchandising standards.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Used strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels.
  • Assisted with customer requests and answered questions to improve satisfaction.

Esthetician

Sweetgrass Spa at the Verity
01.2012 - 01.2015
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Completed daily customer appointments and updated master schedule.
  • Performed high volume of daily customers shellac and natural manicures and pedicures.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Kept detailed records of client preferences, skin and products to provide seamless service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Diploma - Esthetics And Spa Management

Humber College
Toronto, ON
12.2012

Skills

  • Customer Relations
  • Product and Service Knowledge
  • Organization and Time Management
  • Compliance Understanding

Accomplishments

Vaccine Clinic for St Felix Community Center PAWS Program (April & October 2023), By partnering with team at the St. Felix community Center, I was able to create a safe and supportive environment for people experiencing homelessness to receive vaccines and care for their pets. Seeing the gratitude and relief on the faces of those I was able to help was incredibly rewarding and strengthened my commitment to serving my community. This experience has taught me the importance of taking initiative, collaboration, and the positive impact that we can all make when we come together to serve others. I am committed to continuing to give back to my community and to leveraging my skills and experience to make a positive difference in the lives of those around me.

Volunteer Experience

When Hounds Fly- Classroom Assistant (March 2023-October 2023), Through my work at When Hounds Fly, I have gained valuable experience in canine behavior and training, as well as a deep appreciation for the importance of animal welfare. I have had the opportunity to work with a variety of dogs and people, each with unique personalities and needs, and have developed the skills necessary to create a safe and supportive environment for them to learn and grow.

References

References available upon request.

Timeline

Assistant Manager (Team Leader) & Vet Assistant

Westway Animal Clinic
08.2018 - 11.2023

Visual Brand Leader

Free People Clothing
01.2015 - 01.2018

Esthetician

Sweetgrass Spa at the Verity
01.2012 - 01.2015

Diploma - Esthetics And Spa Management

Humber College
Ashley Spencer