Ashley Smith
Mississauga,Canada
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Miratel Solutions
Toronto, ON
02.2023 - 04.2025
- Oversaw meticulous record-keeping of call interactions within CRM systems to enhance data management efficiency.
- Managed high call volumes while delivering exceptional customer support.
- Led resolution of complex issues during escalated calls, ensuring client satisfaction and effective communication.
- Leveraged diverse software platforms to enhance call handling efficiency and elevate customer experience.
- Cultivated positive customer interactions through empathetic listening and effective communication strategies.
- Formulated strategies to capitalize on upselling opportunities, driving revenue growth.
Senior Customer Service Supervisor
See Clearly Ltd.
Toronto, ON
05.2008 - 02.2023
- Managed scheduling, communication, email correspondence, and frontline customer service for employees and clients.
- Directed compilation and maintenance of accurate confidential reports and meeting minutes.
- Assisted in organizing digital filing systems for easier access. Supported updates to portals and websites to improve information availability.
- Facilitated diverse employee activities to enhance teamwork and collaboration.
- Evaluated customer feedback to implement strategic improvements in customer experience.
- Led initiatives to integrate new CRM tools, optimizing data management and enhancing customer interaction tracking.
- Executed CRM system implementation to optimize tracking of customer interactions.
- Implemented quality assurance protocols to ensure consistent service delivery across the team.
Business Development Representative
Ontario Chrysler
Mississauga, ON
06.2006 - 04.2008
- Developed and maintained a comprehensive scheduling system for all clients to ensure timely appointments.
- Responded to high volume calls, providing knowledgeable support and maintaining a high standard of customer service.
- Developed and implemented strategies for prompt communication and support to drive prospect engagement.
- Administered systematic updates of client records and communication logs to support effective lead management.
- Developed and maintained strategic relationships to facilitate ongoing business expansion.
- Facilitated post-service follow-up communications with clients to verify satisfaction levels.
- Engaged with past, present, and prospective clients to improve retention and build long-term partnerships.
Education
BBA - Business Administration And Management
YORK UNIVERSITY
Toronto, ONHigh School Diploma -
THE WOODLANDS SECONDARY SCHOOL
Mississauga, ONLANGUAGES
English
Native or Bilingual
French: Basic
Limited Working
Skills
Time Management
Leadership
Effective Communication
Critical Thinking
Problem-solving skills
Data entry
Call center customer service
Verbal and written communication
Resolving issues
Complaint resolution
Payment processing
Quality control
Customer relationship management
Account management
Documentation and reporting
CRM navigation
Teamwork and collaboration
Proficient in Microsoft office, QuickBooks, PowerPoint, Outlook
Remote office availability
Timeline
Call Center Representative
Miratel Solutions
02.2023 - 04.2025
Senior Customer Service Supervisor
See Clearly Ltd.
05.2008 - 02.2023
Business Development Representative
Ontario Chrysler
06.2006 - 04.2008
BBA - Business Administration And Management
YORK UNIVERSITY
High School Diploma -
THE WOODLANDS SECONDARY SCHOOL