Summary
Overview
Work History
Education
Timeline
Generic

Ashley Smith

West Kelowna,BC

Summary

  • Bookkeeping/ Accounting Technician Certificate expected 01/ 2026
  • Practical experience in business math, spreadsheets, payroll, accounting, client communications, tax preparation, and cloud accounting integration
  • Five years of administrative and clerical experience with significant knowledge in preparing and processing financial reports, invoices, and credit notes, reconciliation of accounts, and customer account management
  • Over ten years of customer service expertise in delivering positive customer experiences, exceptional communication, and effective complaint resolution in-person, by email, and over the phone
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Canva, ADP, and Syspro.
  • 75 WPM typing speed

Overview

11
11
years of professional experience

Work History

Customer Service Coordinator

Anodyne Electronics Manufacturing (AEM)
Kelowna, BC
06.2019 - 11.2024
  • Acted as the main point of contact for the Approved Maintenance Organization (AMO) within AEM by responding to all internal and external communications in person, over the phone, and via email.
  • Processed and received repair units through the system by opening work orders, requesting and kitting repair parts, processing approvals, maintaining departmental organization, and providing seamless communication with customers and internal departments.
  • Provided exceptional customer support by issuing returned merchandise authorization (RMA) numbers, sales orders, pricing, formal quotations, invoices, and credit notes, and by delivering timely status updates.
  • Maintained compliance and audit readiness by thoroughly verifying incoming documentation and product, identifying discrepancies, and proactively addressing issues with customers
  • Maintained and updated customer accounts by verifying incoming documentation against internal information, addressing discrepancies, and updating accordingly
  • Opened new customer accounts by accurately gathering and entering required information, providing company details, setting up payment terms, and providing requested information
  • Generated and analyzed financial reports and daily KPIs to track performance trends, identify areas for improvement, and support operations
  • Designed and implemented new processes to enhance workflow efficiency, streamline operations, and improve overall productivity
  • Collaborated with programmers and the Information Technology Department by providing input and feedback to enhance the repair database, improving functionality, efficiency, and user experience.
  • Held Human Factors certification, WHMIS, controlled goods clearance, and internal security clearance.

Assistant Manager

Rexall
West Kelowna, , BC
01.2014 - 03.2019
  • Managed daily operations by opening or closing the pharmacy, supervising employees, providing exceptional customer service, and adhering to the company's standard operating procedures and loss prevention policies.
  • Completed financial reconciliation of tills, lottery, and coupons, ensuring financial discrepancies were resolved and appropriate documentation was completed
  • Prepared and securely transported daily bank deposits, ensuring timely and accurate financial transactions.
  • Monitored key performance indicators (KPIs) and collaborated with head office, regional directors, and loss prevention officers to ensure operational efficiency, while actively contributing to strategic discussions in weekly phone conferences.
  • Assisted with the hiring process by reviewing resumes, conducting interviews, and providing onboarding and comprehensive training to new team members.
  • Accepted and reviewed resumes, conducted interviews, trained and onboarded new employees.
  • Led and coached staff by delegating tasks effectively, providing constructive feedback, and ensuring accountability through follow-ups on project completions
  • Optimized inventory management by processing store orders based on stock levels and projected sales, accurately verifying and receiving shipments, and resolving vendor issues
  • Implemented planograms, stocked shelves, merchandised products, and maintained high standards of store cleanliness to contribute to a positive customer experience
  • Delivered exceptional customer service by warmly greeting customers, promptly answering phone inquiries within three rings, providing expert product knowledge, and efficiently resolving complaints and refund requests
  • Ensured product quality and compliance by checking expiration dates, strategically managing markdowns, and executing seamless sale transitions to maximize revenue and reduce waste
  • Organized multiple creative and successful fundraising initiatives for corporate charity events and responded to donation requests from the local community

Education

Bookkeeping/ Accounting Technician Certification

Okanagan College
Kelowna, BC
01-2026

High School Diploma -

Mount Boucherie Secondary School
West Kelowna, BC
06-2012

Timeline

Customer Service Coordinator

Anodyne Electronics Manufacturing (AEM)
06.2019 - 11.2024

Assistant Manager

Rexall
01.2014 - 03.2019

Bookkeeping/ Accounting Technician Certification

Okanagan College

High School Diploma -

Mount Boucherie Secondary School

Similar Profiles

CREATE PROFILE
Ashley Smith