Ashley Smith
Atwood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Proactive and goal-oriented professional with excellent time management skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Benefits Specialist
American Income Life Insurance Company
11.2023 - 09.2024
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Sales Associate
McPhails of Harriston
01.2022 - 01.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Sales Representative
Beachcomber Hot Tubs London
04.2018 - 09.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities through online customer database.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Education
No Degree - Accounting And Finance
Fanshawe College
LondonHigh School Diploma -
F.E Madil SS
Wingham, ON08-2015
Skills
- Strong Communication Skills
- Reliable and Detail - oriented
- Problem-solving
- Energetic self-starter
- Flexible schedule
- Expert in Customer Relations
- Time management
- Excellent people skills
- Friendly and outgoing
- Verbal and written communication
Timeline
Benefits Specialist
American Income Life Insurance Company
11.2023 - 09.2024
Sales Associate
McPhails of Harriston
01.2022 - 01.2024
Sales Representative
Beachcomber Hot Tubs London
04.2018 - 09.2020
No Degree - Accounting And Finance
Fanshawe College
High School Diploma -
F.E Madil SS
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