Ashley Smith
Edmonton,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Business Manager
Canadian Dental Services
09.2021 - 12.2022
- Meet set monthly production and collection goals
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Setting KPI's
- Keep all policy and procedures current and up to date
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
Operations Manager
Hello Dental East & West, Refresh Dental
07.2020 - 08.2021
- Manage operations of three dental clinics daily
- Meet and set monthly production and collection goals
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Office Manager
Oliver Park Dental
05.2019 - 07.2020
- Setting KPI's
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed employee benefits program.
- Maintained human resources information system and kept employee files up to date and accurate.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of employees.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained human resources information system and kept employee files up to date and accurate.
- Resolved financial discrepancies and customer billing issues with timely attention.
Senior Dental Receptionist/ Treatment Coordinator
Dr. Jessica Yu
11.2015 - 06.2019
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Completed patient referrals to other medical specialists.
Office Manager/ Treatment Coordinator
City Orthodontics & Pediatric Dentistry
02.2014 - 01.2016
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
Account Manager/ Benefits Administrator
Metal Buildings Plus
12.2008 - 02.2014
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Calculated deductions and disability payments.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Built relationships with customers and community to promote long term business growth.
Dental Receptionist
Azarko Dental Group
04.2004 - 12.2008
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Scheduled patient appointments in respective dentist calendars and followed up with reminder phone calls.
Education
No Degree - LLQP License
Business Career College
Edmonton, AB03.2024
Skills
- Employee Management
- Staff Training
- Business Administration
- Recruiting and Hiring
- Human Resources Management
- Team Leadership
- Adaptability
- Budgeting and Forecasting
- KPI Tracking
Timeline
Business Manager
Canadian Dental Services
09.2021 - 12.2022
Operations Manager
Hello Dental East & West, Refresh Dental
07.2020 - 08.2021
Office Manager
Oliver Park Dental
05.2019 - 07.2020
Senior Dental Receptionist/ Treatment Coordinator
Dr. Jessica Yu
11.2015 - 06.2019
Office Manager/ Treatment Coordinator
City Orthodontics & Pediatric Dentistry
02.2014 - 01.2016
Account Manager/ Benefits Administrator
Metal Buildings Plus
12.2008 - 02.2014
Dental Receptionist
Azarko Dental Group
04.2004 - 12.2008
No Degree - LLQP License
Business Career College
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