Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
AssistantManager
Ashley Simms

Ashley Simms

Welland,ON

Summary

Dynamic professional with a proven track record at Casino Niagara, adept in guest complaint resolution and effective multitasking. Excelled in enhancing customer satisfaction and streamlining operations across administrative and HR roles. Skilled in maintaining confidentiality and fostering positive employee relations, demonstrating exceptional communication and detail orientation.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hostess /Waitress

Casino Niagara
05.2018 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

Administrative Manager

Eye To Eye Optical
02.2009 - 03.2018
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.

Human Resources Manager

Rocksport Motors
10.2000 - 12.2003
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Processed employee claims involving performance issues and harassment.

Education

Bachelor Of Social Work - Social Work

Niagara College
Welland, ON

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Customer service expertise
  • Detail Oriented
  • Interactive communication skills
  • Exceptional communication
  • Complaint Handling
  • Guest complaint resolution

Languages

English
Full Professional

Certification

  • ServSafe

Additional Information

VOLUNTEER WORK

Niagara Falls Humane Society

Niagara Falls, ON

May, 2000-August, 2001

-Walked dogs

-Cleaned cat room

-Engaged in play with all animals

Timeline

Hostess /Waitress

Casino Niagara
05.2018 - 09.2023

Administrative Manager

Eye To Eye Optical
02.2009 - 03.2018

Human Resources Manager

Rocksport Motors
10.2000 - 12.2003

Bachelor Of Social Work - Social Work

Niagara College

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Ashley Simms