Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Shannon

Cupertino

Summary

Highly organized and detail-oriented professional with over 10 years of experience in healthcare administration, insurance coordination, and office management. Skilled in problem-solving, policy interpretation, and optimizing operational workflows. Graduated summa cum laude with a BA in Psychology, combining strong analytical and interpersonal skills. Seeking a challenging position that offers growth opportunities and the ability to apply my expertise in both administrative and human-centered roles.

Overview

17
17
years of professional experience

Work History

Scheduling and Insurance Coordinator

Dr. Andrei B. Simel D.D.S. Family & Cosmetic Dentistry
07.2013 - Current
  • Review and interpret insurance policies to ensure accurate billing and minimize claim denials.
  • Research and tailor billing codes to meet insurance provider requirements, improving claim approval rates.
  • Manage the appeals process for denied claims, successfully overturning denials by aligning appeals with policy guidelines.
  • Coordinate patient scheduling, optimizing appointment availability while maintaining high patient satisfaction.
  • Streamline office procedures to improve workflow efficiency and reduce processing delays.

Biology Tutor (Group Sessions)

De Anza College
01.2014 - 06.2015
  • Led group study sessions for biology students, reinforcing course material and assisting with exam preparation.
  • Developed custom study plans to address individual learning needs and improve student performance.
  • Fostered a collaborative learning environment, encouraging peer-to-peer engagement and active participation.

Full-Time Nanny

Private Family
09.2009 - 09.2010
  • Provided full-time care for a 3-month-old and a 4-year-old, ensuring their well-being and development.
  • Coordinated daily activities, including meal planning, playtime, and educational activities.

Assistant Preschool Teacher

Happy Days Child Development Center
07.2008 - 09.2009
  • Assisted in the daily management of a preschool classroom, supporting children’s emotional and social development.
  • Designed and implemented age-appropriate educational activities, fostering early childhood learning and growth.
  • Collaborated with lead teachers and parents to ensure a safe and nurturing environment.

Education

Bachelor of Arts - Psychology

San Jose State University
12.2022

Chemical Engineering Coursework

University of California, Los Angeles (UCLA)
Los Angeles, CA
03.2008

Skills

  • Excellent written and verbal communication skills
  • Problem-solving and process improvement
  • Insurance policy interpretation and claims management
  • Scheduling coordination and office administration
  • Tutoring and educational support
  • Early childhood development and care
  • Proficiency with office management software and scheduling systems

Timeline

Biology Tutor (Group Sessions)

De Anza College
01.2014 - 06.2015

Scheduling and Insurance Coordinator

Dr. Andrei B. Simel D.D.S. Family & Cosmetic Dentistry
07.2013 - Current

Full-Time Nanny

Private Family
09.2009 - 09.2010

Assistant Preschool Teacher

Happy Days Child Development Center
07.2008 - 09.2009

Chemical Engineering Coursework

University of California, Los Angeles (UCLA)

Bachelor of Arts - Psychology

San Jose State University

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Ashley Shannon