Ashley Sciur
Edmonton,AB
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction, upselling and cash handling, and consistently surpassing sales targets while cultivating lasting guest relationships. Adept at managing high-volume environments, ensuring guest satisfaction and operational excellence, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server/Bartender Shift Manager
Today's Restaurant & Pub
5224 - 86th ST NW, Edmonton, AB
04.2024 - Current
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Excel in a fast paced, high volume environment.
- Serve food and beverages promptly with focused attention to customer needs.
- Deal directly with the VLT machines and floats.
- Reconcile cashout and the VLT float daily.
- Work with a comprehensive POS system to place orders, manage bills, and handle complimentary items.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivate warm relationships with regular customers.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Bus and reset tables to keep dining room and work areas clean.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Excel at sales, suggestive sales, and upselling. Continually surpassing sales targets and quotas.
Finance Manager/Co-Owner/Operator
Canada Vehicle Protection
101 - 10429 - 178th ST NW, Edmonton, AB
12.2017 - 02.2022
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Worked closely with trustees to rebuild the credit worthiness of clients.
- Worked with multiple lenders/banks to ensure the best possible interest rate on new and existing vehicle loans for clients.
- Value positioned and sold a variety of warranty products to properly protect each client for the duration of their loan.
Store Manger / Business Account Manager
Telus Communications
100 - 10429 - 178th ST NW
11.2011 - 12.2017
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Designed customized sales proposals based on thorough analysis of client needs and expectations.
- Managed a territory encompassing multiple states/regions while consistently meeting or exceeding sales targets.
- Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
- Generated leads through targeted outreach efforts, expanding the company''s client base organically.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Server / Bartender
Today's Restaurant & Pub
5224 - 86th ST NW
03.2010 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Bartender/General Manager
Rouge Lounge / Rosebowl Pizza
10111 - 117th ST NW
06.2004 - 04.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to all AGLC laws and rules.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Criminal Justice Diploma - Criminal Justice
Grant MacEwan College
Edmonton06-2007
Bachelor of Arts - Sociology
Grant MacEwan College
Edmonton06-2005
High School Diploma -
Harry Ainlay
Edmonton06-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Suggestive selling
- Liquor, wine, and food service
- Upselling techniques
- Positive and professional
- Memory retention
Certification
ProServe License
RealFacts Training and Certification
Timeline
Server/Bartender Shift Manager
Today's Restaurant & Pub
04.2024 - Current
Finance Manager/Co-Owner/Operator
Canada Vehicle Protection
12.2017 - 02.2022
Store Manger / Business Account Manager
Telus Communications
11.2011 - 12.2017
Server / Bartender
Today's Restaurant & Pub
03.2010 - 09.2017
Server/Bartender/General Manager
Rouge Lounge / Rosebowl Pizza
06.2004 - 04.2010
Criminal Justice Diploma - Criminal Justice
Grant MacEwan College
Bachelor of Arts - Sociology
Grant MacEwan College
High School Diploma -
Harry Ainlay