Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Sciur

Edmonton,AB

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction, upselling and cash handling, and consistently surpassing sales targets while cultivating lasting guest relationships. Adept at managing high-volume environments, ensuring guest satisfaction and operational excellence, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Server/Bartender Shift Manager

Today's Restaurant & Pub
04.2024 - Current
  • Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Excel in a fast paced, high volume environment.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Deal directly with the VLT machines and floats.
  • Reconcile cashout and the VLT float daily.
  • Work with a comprehensive POS system to place orders, manage bills, and handle complimentary items.
  • Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivate warm relationships with regular customers.
  • Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bus and reset tables to keep dining room and work areas clean.
  • Assist in training new hires, providing guidance on restaurant standards and best practices.
  • Excel at sales, suggestive sales, and upselling. Continually surpassing sales targets and quotas.

Finance Manager/Co-Owner/Operator

Canada Vehicle Protection
12.2017 - 02.2022
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Collaborated with cross-functional teams for strategic business planning and growth initiatives.
  • Worked closely with trustees to rebuild the credit worthiness of clients.
  • Worked with multiple lenders/banks to ensure the best possible interest rate on new and existing vehicle loans for clients.
  • Value positioned and sold a variety of warranty products to properly protect each client for the duration of their loan.

Store Manger / Business Account Manager

Telus Communications
11.2011 - 12.2017
  • Monitored account performance metrics, identifying areas requiring improvement or optimization.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.
  • Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
  • Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
  • Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
  • Designed customized sales proposals based on thorough analysis of client needs and expectations.
  • Managed a territory encompassing multiple states/regions while consistently meeting or exceeding sales targets.
  • Coached and mentored junior team members, enhancing their skill sets and contributing to their career development.
  • Generated leads through targeted outreach efforts, expanding the company''s client base organically.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.

Server / Bartender

Today's Restaurant & Pub
03.2010 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server/Bartender/General Manager

Rouge Lounge / Rosebowl Pizza
06.2004 - 04.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Adhered to all AGLC laws and rules.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Education

Criminal Justice Diploma - Criminal Justice

Grant MacEwan College
Edmonton
06-2007

Bachelor of Arts - Sociology

Grant MacEwan College
Edmonton
06-2005

High School Diploma -

Harry Ainlay
Edmonton
06-2001

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Sales expertise
  • Suggestive selling
  • Liquor, wine, and food service
  • Upselling techniques
  • Positive and professional
  • Memory retention

Certification

ProServe License

RealFacts Training and Certification

Timeline

Server/Bartender Shift Manager

Today's Restaurant & Pub
04.2024 - Current

Finance Manager/Co-Owner/Operator

Canada Vehicle Protection
12.2017 - 02.2022

Store Manger / Business Account Manager

Telus Communications
11.2011 - 12.2017

Server / Bartender

Today's Restaurant & Pub
03.2010 - 09.2017

Server/Bartender/General Manager

Rouge Lounge / Rosebowl Pizza
06.2004 - 04.2010

Criminal Justice Diploma - Criminal Justice

Grant MacEwan College

Bachelor of Arts - Sociology

Grant MacEwan College

High School Diploma -

Harry Ainlay

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Ashley Sciur