Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashley Schaff

Kitchener,ON

Summary

Skilled in compliance with regulatory guidelines and conflict resolution, I championed initiatives that elevated patient care and quality standards, fostering a culture of continuous improvement and excellence. Possess versatile skills in project management, problem-solving, and collaboration. Proficient in conducting data analysis to close gaps and improve outcomes. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Clinical Services

Sanguen Health Centre
06.2021 - 03.2025
  • Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
  • Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
  • Spearheaded initiatives aimed at enhancing community outreach efforts, increasing visibility and reputation within the local market as well as beyond.
  • Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
  • Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
  • Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
  • Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
  • Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
  • Increased staff retention rates through effective leadership, mentoring, and professional development opportunities.
  • Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
  • Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
  • Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Charge Nurse

Schlegel Villages
09.2015 - 03.2020
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
  • Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
  • Participated in quality improvement initiatives, contributing to the development of best practices within the department.
  • Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
  • Facilitated cross-departmental communication, enhancing efficiency of patient care coordination.
  • Led community health initiatives, improving public health awareness and promoting preventive healthcare practices.
  • Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.
  • Enhanced emergency response times by organizing and leading drills, preparing team for actual emergencies.
  • Conducted regular audits of nursing practices, identifying areas for improvement and implementing corrective actions.
  • Fostered culture of continuous improvement, leading to adoption of innovative nursing practices.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Education

No Degree - Lean Six Sigma Green Belt Healthcare

Six Sigma Global Institute
05-2025

Master of Public Health - Public Health

University of Waterloo
Waterloo
04-2023

No Degree - Leadership in Long Term Care & Retirement

Conestoga College Institute of Technology And Advanced Learning
Kitchener
06-2018

Bachelor of Science in Nursing - Nursing

Mcmaster University
Hamilton
04-2013

Skills

  • Clinical leadership
  • Exemplary communication skills
  • Records management
  • Case management
  • Clinical research
  • Improving clinical quality outcomes
  • Compliance with regulatory guidelines
  • Analytical thinking
  • Conflict resolution
  • Quality control

Accomplishments

Kolla, G, Lewis, JL, Guta, A, Schaff, A, Boyle, M, King, K, Strike, C, Karamouzian, M. Reduced risk of overdose among clients of a safer opioid supply program in Southwestern Ontario. Submitted to: International Journal of Drug Policy.


Michaud, L, Guta, A, Perri, M, Schaff, A, Boyle, M, King, K, Strike, C, Kolla, G. (2025) "With this you're not chained down to something": Contrasting experiences of Opioid Agonist Treatment and Safer Supply Program participation among people receiving prescribed safer supply. Submitted to: Harm Reduction Journal.

Certification

  • Comprehensive Advanced Palliative Care Education (CAPCE), HPC Consultation Services, 2017

Timeline

Director of Clinical Services

Sanguen Health Centre
06.2021 - 03.2025

Charge Nurse

Schlegel Villages
09.2015 - 03.2020

No Degree - Lean Six Sigma Green Belt Healthcare

Six Sigma Global Institute

Master of Public Health - Public Health

University of Waterloo

No Degree - Leadership in Long Term Care & Retirement

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science in Nursing - Nursing

Mcmaster University
Ashley Schaff