Ashley Saunders

Executive Liaison Chief & Council Indigenous Community Programs & Corporate Events Management

• Served as a primary liaison between Chief & Council, municipal officials, and community stakeholders, ensuring open communication and policy alignment.
• Advised on and facilitated the development of governance policies, bylaws, and strategic frameworks to support municipal growth and Indigenous representation.
• Provided council meeting coordination, including agenda development, minutes documentation, and follow-up actions to ensure informed decision-making.
• Managed community consultations and engagement strategies, ensuring transparency and responsiveness to community needs.
• Oversaw centralized customer service operations, enhancing accessibility, response times, and efficiency.
• Managed front desk operations, payment processing, and communication platforms, ensuring smooth service delivery.
• Led administration and enforcement coordination, ensuring compliance and municipal accountability.
• Designed and implemented culturally responsive events and service models, strengthening community connections.
• Advocated for inclusive service policies, integrating Indigenous traditions and governance structures into municipal operations.
• Partnered with Indigenous leaders, Elders, and community members to enhance engagement strategies.
• Successfully planned and executed corporate and community events for 200–4,000+ attendees.
• Secured over $400,000 in sponsorships for Treaty Days 2024, demonstrating strong stakeholder engagement and fundraising expertise.
• Designed events to authentically showcase Indigenous culture, increasing engagement and awareness.
• Developed and refined customer service policies and best practices, driving operational excellence.
• Utilized data-driven insights to optimize service delivery and improve customer satisfaction.
• Spearheaded service expansion initiatives, leading to a 50% increase in off-reserve programming.
• Led cross-functional teams, fostering collaboration, mentorship, and professional development.
• Built and maintained strong relationships with Indigenous communities, sponsors, and municipal partners.
• Streamlined internal and external communications, improving coordination across departments.

• Management: Managed and motivated employees to be productive and engaged in work.
• Sales & Customer Engagement: Consistently executed sales strategies in a fun, team-oriented environment, meeting and exceeding daily sales goals while building a loyal customer base.
• Customer Relationship Management: Engaged with customers to uncover needs, provide tailored product recommendations, and capture contact information to foster long-term relationships.
• Inventory & Replenishment: Supported product replenishment activities, managed inventory at on-site and off-site locations, and ensured a full and visually appealing store environment.
• Website Management: Designed, maintained, and updated the company website, including visual presentation, marketing placement, and content changes to align with brand strategy.
• Local Order Fulfillment: Delivered orders to in-town clients, ensuring timely and accurate service to maintain customer satisfaction.
• Team Leadership: Cross-trained employees to enhance team agility and performance, fostering a collaborative and efficient work environment.
• Financial Oversight: Managed business budget planning, accounting functions, purchasing, and bi-weekly payroll, ensuring financial accuracy and sustainability.
• Operational Excellence: Accomplished multiple tasks within tight timeframes, consistently exceeding sales targets through effective leadership and motivation techniques.
• Customer Satisfaction: Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.

• Community Programming & Events: Collaborated with rural community schools to design and deliver engaging programming, events, and town activities that addressed community needs.
• Rural Community Engagement: Deep understanding of the challenges and successes unique to rural healthcare and communities, contributing to informed and impactful initiatives.
• Community Development Activities: Attended and facilitated community development and engagement activities, building strong connections with local stakeholders.
• Interpersonal Skills: Leveraged excellent listening skills and a keen understanding of people to inspire action and foster community relationships.
• Independent & Team-Oriented: Demonstrated self-motivation and the ability to work independently while being an integral part of a cohesive team.
• Regional Travel: Regularly traveled to rural communities within the region, ensuring on-the-ground support and accessibility.
• Skillset: Proficient in project management, written and verbal communication, and computer tools to streamline operations and communication.
• School Outreach: Conducted school presentations, organized events like bike rodeos, and managed logistics for successful engagement activities.
• Operational Efficiency: Handled day-to-day responsibilities with accuracy and efficiency, consistently improving productivity through quick learning and adaptation.
• Volunteer Coordination: Managed volunteer efforts to maximize resource use and community impact, ensuring smooth operation of community programs.
• Positive Energy: Maintained enthusiasm and energy in fast-paced environments, inspiring participation and collaboration.
• Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.

• Resident Supervision: Oversaw the daily activities and safety of clients & staff within a structured and supportive group home environment.
• Client Observation: Monitored and documented clients' mental attitudes and behaviors to identify changes and address their emotional and behavioral needs effectively.
• Individual Support: Conducted one-on-one sessions to assist residents in coping with emotions, fears, and challenges, fostering a supportive and empathetic atmosphere.
• Resident Care: Managed meal preparation, medication administration, and personal care to ensure residents' physical and emotional well-being.
• Activity Coordination: Planned and facilitated daily activities and field trips to promote resident engagement and personal growth.
• Behavioral Interventions: Developed and implemented activities and strategies to address residents' behavioral and emotional needs, improving socialization and interpersonal skills.
• Record Keeping: Maintained accurate records and case files, documenting residents' personal and eligibility information, services provided, and relevant correspondence.
• Crisis Management: Responded to emergencies and challenging situations with professionalism, ensuring the safety and stability of the group home environment.
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
• Team Collaboration: Worked closely with other staff members to align care plans with residents' needs and organizational objectives.
• Maximized performance by monitoring daily activities and mentoring team members.
• Oversaw inventory management, optimizing stock levels, and reducing waste

• Law Enforcement & Compliance:
• Enforced municipal bylaws, Provincial Acts, and legislation with 6 years of experience ensuring compliance through investigations, violation tickets, charges, and processing of summons and subpoenas.
• Investigation & Case Management:
• Answered inquiries, initiated and finalized complaints, and conducted detailed investigations to resolve issues effectively. Maintained accurate files, compiled records, and submitted comprehensive reports to support enforcement actions.
• Court Representation:
• Liaised with prosecutors and represented the municipality in court proceedings, demonstrating professionalism and expertise in legal matters.
• Conflict Resolution:
• Utilized advanced negotiation skills to de-escalate potentially dangerous situations, ensuring public and officer safety during conflict scenarios.
• Training & Mentorship:
• Assisted in the training of new Peace Officers and recruits, sharing knowledge on law enforcement procedures and best practices to enhance team performance and operational safety.
• Community Engagement & Safety:
• Conducted routine patrols and responded promptly to emergency calls, enhancing community safety and fostering trust. Supported special investigations and crime prevention programs to address community concerns.
• Interagency Collaboration:
• Acted as a liaison between law enforcement agencies, facilitating seamless cooperation and coordination during joint operations and investigations.
• Record Keeping & Reporting:
• Maintained detailed incident reports, arrest records, and investigation documentation to ensure transparency and accountability.