ASHLEY SARMIENTO
Irvine
Summary
A organized and dependable Human Resources Coordinator, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Human Resources Coordinator
Hoag Memorial Hospital Presbyterian
09.2021 - Current
- Collected I-9 documentation
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Conducted thorough audits
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Created Verification of Employment Letters on a company letter head.
- Completed Loan Forgiveness Forms.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Processed employee resignations/terminations.
- Collaborated with Employee Relation Advisors on employee conflicts.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Member Service Advocate
Hoag Hospital Presbyterian
03.2021 - 09.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered high volume phone calls
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Clinic Scheduler - Pediatrics
Hoag Hospital Presbyterian
05.2020 - 03.2021
- Ensured confidentiality of sensitive patient information by adhering to HIPAA regulations at all times while managing personal data.
- Promoted a welcoming environment for patients through professional phone etiquette and exceptional customer service skills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Front Office Assistant III - Urgent Care
Hoag Hospital Presbyterian
03.2016 - 03.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Enrollment Counselor
AltaMed
06.2014 - 02.2016
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Called potential clients to set up appointments according to mutual availability.
- Updated, entered and reviewed customer data.
- Collected premiums on or before effective date of coverage.
Enrollment Specialist
Alta Resources: Blue Cross-Blue Shield
08.2013 - 06.2014
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Cashier
Disneyland California Adventure
01.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Canyon High School
06.2010
Skills
- HR Support
- Background Checks
- Leave of Absence Transitions
- New employee orientations
- Confidential Document Control
- Onboarding Coordination
Timeline
Human Resources Coordinator
Hoag Memorial Hospital Presbyterian
09.2021 - Current
Member Service Advocate
Hoag Hospital Presbyterian
03.2021 - 09.2021
Clinic Scheduler - Pediatrics
Hoag Hospital Presbyterian
05.2020 - 03.2021
Front Office Assistant III - Urgent Care
Hoag Hospital Presbyterian
03.2016 - 03.2020
Certified Enrollment Counselor
AltaMed
06.2014 - 02.2016
Enrollment Specialist
Alta Resources: Blue Cross-Blue Shield
08.2013 - 06.2014
Cashier
Disneyland California Adventure
01.2012 - 06.2013
High School Diploma -
Canyon High School
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