Ashley Salinas

Engaged directly with renowned fine jewelry representatives, fostering professional relationships.

Convey essential facts clearly and effectively.

Responded to inquiries regarding products, services, and policies.

Addressed customer concerns by analyzing and troubleshooting issues.

Ensured accurate records maintenance.

Recording client interactions, ensuring customer information is current, and processing and following up on client documentation

Monitoring customer feedback and creating reports on customer service metrics

Contributed to managing team workflow to ensure timely client project delivery.

Arranged diamond and gemstone inventory for clients.

Generated cost projections for client repair services.

Conducted weekly audits of jewelry parts and diamond stocks.

Led quality control team for enhanced customer satisfaction.

• Elevated Jewelry colleague that supports sales and support functions with the Jewelry and the 4 walls of the store, providing override capability, driving business effectiveness and focused on assigned tasks as defined by Store Manager/Store VP.
• Responsible for prioritizing the customer experience through active supervision and enhancing the service culture.
• Manage customer and colleague flow within Jewelry or the designated area to the needs of the business
• Communicating expectations and priorities to associates.
• Expert in satisfying the customer and driving results through promotional and Omni selling initiatives
• Maintaining good relationships and following up with customers to meet their needs and expectations.
• Assist with customer service issues as needed; has ability to override for resolution

• Responsibilities excluded handling the daily business and sales operations. Well ensuring customer satisfaction through excellent sales service.
• Leadership and Responsibility Highlights:
• Greeted and engaged with the customer, well using the product to connect.
• Processed cashier transactions quickly and accurately
• Helped deliver a clean, neat and easy-to-shop environment; maintained sales floor and fitting room recovery standards
• Teamed up with fellow coworkers to help build a strong, rounded team that would insure the delivery of the customer’s needs
• Remained knowledgeable of product to help assist customer and teammates of available merchandise options

• Leadership and Responsibility Highlights:
• Operated as the Manager on Duty in the absence of a manager
• Issued approvals for desk transactions as well as opening and closing the store
• Supported the Store Management in Overseeing the operational functionality of the store
• Coached Associates “in the moment” on client interactions and performance to maximize productivity and capture client opportunities