Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Sakuma

Chino

Summary

Dynamic Quality Assurance Team Lead at Walmart with a proven track record in cross-functional coordination and problem analysis. Successfully coached a 30-person team, enhancing competencies and achieving timely order fulfillment. Expert in utilizing data tools for workflow optimization, demonstrating strong customer focus and delivering creative solutions to complex challenges.

Overview

4
4
years of professional experience

Work History

Quality Assurance Team Lead

Walmart
12.2024 - Current
  • Coached and motivated 30-person QA team to develop competencies.
  • Used production data to provide inbound and outbound teams daily reports to track their quality metrics.
  • Conducted regular audits to ensure production departments follow correct work processes.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally.

Flow Clerk

Walmart
12.2023 - 11.2024
  • Ensured that six outbound departments including over 200 associates met their eight cut times and were able to replenish, pick, pack, and ship out orders to customers in a timely manner.
  • Allocated associates across departments to balance work flow
  • Used data tools to predict work flow and decide whether a higher or lower headcount was needed.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Outbound Problem Solver

Walmart
01.2021 - 11.2023
  • Allocated 80+ associates to various zones to optimize work distribution, achieving timely order fulfillment and helping team meet various performance targets.
  • Coordinated with packing and quality assurance teams to address any issues with 100+ orders including missing, damaged, or mislabeled items.
  • Prioritized targeting 100+ orders scheduled for same day shipping to meet cut time objectives.
  • Utilized warehouse management system to research issues.

Education

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Customer focus
  • Cross-functional coordination
  • Problem analysis
  • Creative solutions

Timeline

Quality Assurance Team Lead

Walmart
12.2024 - Current

Flow Clerk

Walmart
12.2023 - 11.2024

Outbound Problem Solver

Walmart
01.2021 - 11.2023

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona

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Ashley Sakuma