Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Russo

Calgary,AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Rosenau Transport
01.2015 - Current
  • Coordinate with internal departments to ensure timely and accurate completion of customer orders, invoices and requests
  • Organize and maintain the company’s physical and electronic filing systems
  • Effectively communicate with customers in person and over the telephone to address inquiries, provide assistance and ensure customer satisfaction
  • Assist in coordinating the transportation of goods and materials for the company, including scheduling pickups and deliveries, tracking shipments and ensuring company compliance with transportation regulations
  • Manage and maintain company’s inventory, replenishing office supplies and materials
  • Schedule appointments.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Project Administration Specialist

Syncrude Canada Limited
09.2013 - 05.2014
  • Scheduled meetings, appointments and travel arrangements for supervisors and managers
  • Collaborated with cross functional teams to ensure effective communication and project coordination
  • Assisted in onboarding and offboarding for new employees, ensuring a smooth transition with company policies and procedures
  • Assisted with coordination of department meetings, including scheduling, preparing agendas and taking meeting minutes
  • Answered and screened telephone calls in an appropriate and timely manner
  • Performed standard clerical functions
  • Managed travel work related expenses for Strategic Planning and Procurement.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Gathered, organized and input information into digital database.

Freight Planner and Administrative Assistant

Direct Distribution
11.2010 - 05.2013
  • Coordinate with warehouse managers to optimize loading and unloading processes, ensuring that freight is handled efficiently according to safety standards
  • Responsible for all dispatching
  • Collaborate with customer service teams to ensure accurate delivery of freight orders, resolving any issues or delays
  • Develop and maintain relationships with carriers and vendors to ensure efficient and cost-effective freight transportation
  • Assisting on administrative details, faxing filing, daily reports, ordering office supplies.
  • Optimized inventory control, reducing waste and improving costefficiency.

Education

Certification in Microsoft programs -

Continuing Professional Education Program

Harvard

Bachelor of Arts -

Okanagan University College
Kelowna, BC
01.2004

Skills

  • Advanced knowledge of MS and 10 years’ experience with SAP
  • Excellent communication skills
  • Ability to multi-task
  • Experience in time keeping, scheduling and planning
  • High attention to detail
  • Flexible and professional
  • Office Administration
  • Computer Skills
  • Data Entry

Languages

English
Full Professional

Timeline

Administrative Assistant

Rosenau Transport
01.2015 - Current

Project Administration Specialist

Syncrude Canada Limited
09.2013 - 05.2014

Freight Planner and Administrative Assistant

Direct Distribution
11.2010 - 05.2013

Certification in Microsoft programs -

Continuing Professional Education Program

Harvard

Bachelor of Arts -

Okanagan University College

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Ashley Russo