Ashley Roush
Fort Erie
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and hard-working.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Walmart
Fort Erie
09.2003 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries and provided accurate product information to enhance their shopping experience.
- Processed returns and exchanges according to company policy, ensuring customer satisfaction and compliance.
- Handled telephone inquiries and facilitated communication through switchboard to ensure efficient customer service.
- Trained new staff on customer service protocols and systems.
- Handled cash transactions accurately at the register.
- Oversaw Western Union transactions
- Maintained store appearance through organized displays and cleanliness.
Cook and Waitress
Lino's
Ridgetown
05.2001 - 09.2003
- Prepared diverse menu items following recipes and presentation standards.
- Maintained kitchen cleanliness and adhered to food safety regulations.
- Coordinated meal service with team members during peak hours to optimize customer satisfaction.
- Monitored inventory levels to ensure timely supply orders.
- Trained new kitchen staff on procedures and equipment use to enhance team efficiency.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Education
Ridgeway Crystal Beach High School
Ridgetown, ONSkills
- Customer service
- Complaint resolution
- Product knowledge
- Staff training
- Cash handling
- Positive and professional
- Adaptability and flexibility
- Multitasking and organization
- Retail operations
References
References available upon request.
Timeline
Customer Service Representative
Walmart
09.2003 - 08.2019
Cook and Waitress
Lino's
05.2001 - 09.2003
Ridgeway Crystal Beach High School