Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Rose

Labrador City,NL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Parts/Service Admin

Cummins
03.2021 - Current
  • Prepared and responded to daily parts orders with follow up and provide customers with ETA
  • Provide after hours emergency parts support to all mines in the area (Over Night ) to support the customer
  • Maintaining a daily time to focus on the parts dash board to insure all tasks are being done correctly and timely , last month the dash board was 85.54
  • Attending the online Cummins learning center for all training to help insure I can continue growing my knowledge
  • Daily reviewing and maintaining of inventory as per sales history
  • Over seeing all major mining accounts by quoting, confirming purchase orders, completing invoices and insuring customer receives there parts in a timely manner with little to no down time affecting the customer .
  • over seeing all accounting in regards to any discrepancies or issues with invoicing to insure customers billing periods are correct and there are no issues receiving payment
  • Setting up new vendors , issuing and closing purchase orders to help with day to day needs of all employees
  • Since November, I have been Lead Hand helping fill in to help my team, during that time until now I have completed the following tasks;
  • completed the set up and move in of our fifo techs,
  • presented daily with new issues or concerns and have always found a solution that helps the employee and holds our cummins values in all decisions
  • Insuring all techs have all items needed to complete there jobs safely.
  • Presenting monthly safety meetings with our team communicating the importance of all our safety and making sure everyone has all PPE that is required.
  • Working on our 5S project insuring the branch is set up correctly and presented the cummins way.
  • Enrolled in Engine training to help better understand the components to insure our customers get the best possible service when coming to our branch.
  • Over seeing the Fleet vehicles to making sure all regular maintenance is completed and running so there is no delay for our techs or our customers.
  • Arranging Drug and fit test for techs to work on mining sites.
  • booking all necessary training for employees when it becomes due.
  • Maintaining a 90% for DIFOT for IOC Mine

Service Advisor

Labrador Motors
09.2017 - 03.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies, and labor.

Branch Manager

Fairestone Financial
09.2007 - 09.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Assessed employee performance and developed improvement plans.

Education

Veterinary Tech - Veterinary Technician

Academy Canada
St. John's, NL
08.2005

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Forecasting abilities
  • Warranty Administration
  • Ordering parts
  • Customer Service
  • Improving customer satisfaction
  • POS systems operations
  • Operations Management
  • Invoice Processing
  • Inventory Restocking
  • Inventory Auditing
  • Stock management

Languages

English
Full Professional

Timeline

Parts/Service Admin

Cummins
03.2021 - Current

Service Advisor

Labrador Motors
09.2017 - 03.2021

Branch Manager

Fairestone Financial
09.2007 - 09.2017

Veterinary Tech - Veterinary Technician

Academy Canada

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Ashley Rose