Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ashley Rodriguez

Baldwin Park

Summary

I am a dependable hard worker recognized for consistency in productivity and attendance while exhibiting a positive attitude in challenging situations. I exhibit an excellent work ethic and a willingness to learn new processes which enhances business and team efforts.

Overview

8
8
years of professional experience

Work History

Sales Consultant

Verizon Wireless
Pasadena
10.2022 - Current
  • Advised customers on best practices when using company products or services.
  • Identified areas of improvement within existing processes and procedures.
  • Generated leads through cold calling, networking, and referrals.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Provided detailed product information to customers, including features, prices, and availability.

Shift Lead

Taco Bell
La Puente
01.2023 - 09.2023
  • Assisted in the training of new employees.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Ensured that all safety protocols were followed at all times.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Responded to customer inquiries and complaints in a professional manner.

Assistant Manager

Taco Bell
La Verne
11.2021 - 10.2022
  • Schedule and coordinate meetings
  • Conduct employee performance reviews
  • Develop good customer relationships
  • Participate in recruitment and dismissal processes
  • Smooth out problems within the workplace
  • Address customer and employee concerns
  • Develop strategies for better workplace efficiency and goal achievement
  • Email and phone correspondence
  • Liaise between managers, employees and customers
  • Provide direction to staff
  • Monitor spending patterns and budgets
  • Troubleshoot POS system
  • Fill in for general manager in times of absence. Make executive decisions and provide accountability
  • Help create and foster a respectful and inclusive team environment
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Pharmacy Clerk

Premier Pharmacy Services
Baldwin Park
02.2021 - 11.2021
  • Communicate with customers to inform them of available prescriptions
  • Sort medications using the pharmacy's organization system
  • Inform the pharmacist of medications that require stocking
  • Schedule delivery for patient's medications
  • Filling prescription orders
  • Completing paperwork that relates to medications
  • Communicating with patients to understand their pharmaceutical needs
  • Communicating with physicians to determine a patient's pharmaceutical needs
  • Advising patients on how to take medications correctly
  • Handling patient's insurance information
  • Handling co pay cards
  • Answering phones and directing patients to the correct department
  • Performing transactions for prescriptions

Shift Lead

Taco Bell
Covina
07.2019 - 11.2021
  • Increased overall team efficiency
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Uphold company standards for cleanliness of all areas
  • Trained and supervised employees
  • Mentored and supported new employees to maximize team performances
  • Documented receipts, employee hours and inventory movements
  • Completed opening, closing and shift change functions
  • Remained calm and professional in stressful circumstances
  • Reviewed employee performance at all times and delivered constructive feedback to improve tasks
  • Learned to open and close following company policies and procedures
  • Provide excellent customer service to all customers in a timely manner
  • Trained new employees on restaurant policies and procedures
  • Resolved customer complaints, guide them and provide relevant information
  • Enforced company policies and procedures

Food/Service Champion

Taco Bell
Baldwin Park
03.2017 - 07.2021
  • Trained and supervised new cashiers in training
  • Manage transactions with customers using cash registers
  • Collect payments whether cash or card
  • Issue receipts and refunds
  • Greet customers when entering or leaving the store
  • Uphold company standards for cleanliness of all areas

Education

HS Diploma -

Baldwin Park High School
Baldwin Park, CA
07.2017

Some College (No Degree) -

Rio Hondo College
Whittier, CA

Skills

  • Training skills
  • Shift management
  • Communication skills
  • Cleaning skills
  • Inventory control
  • Food safety
  • Employee orientation
  • Store management skills
  • Cash handling
  • Problem solving skills
  • Leadership skills
  • People skills
  • Organizational skills
  • Adaptability
  • Attention to detail
  • B2B and B2C sales
  • Decision making skills
  • Multitasking
  • Time management
  • Speed and efficiency
  • Patience
  • Dependability
  • Customer relationship management
  • Product knowledge
  • Employee training
  • Effective communication
  • Customer service
  • Web technologies and services

References

  • Jordan Castro(281)748-1693
  • Brianna Rodriguez, (626)549-9946
  • Melvin Fuentes, (213)281-2574

Languages

English
Professional
Spanish
Professional
Chinese (Mandarin)
Elementary

Timeline

Shift Lead

Taco Bell
01.2023 - 09.2023

Sales Consultant

Verizon Wireless
10.2022 - Current

Assistant Manager

Taco Bell
11.2021 - 10.2022

Pharmacy Clerk

Premier Pharmacy Services
02.2021 - 11.2021

Shift Lead

Taco Bell
07.2019 - 11.2021

Food/Service Champion

Taco Bell
03.2017 - 07.2021

HS Diploma -

Baldwin Park High School

Some College (No Degree) -

Rio Hondo College

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Ashley Rodriguez