Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ASHLEY ROBINSON

Oshawa,ON

Summary

Dynamic and professional receptionist with proven organizational skills at Parker's Tire Recycling. Skilled in managing customer relations and appointment scheduling, consistently resolving complaints with empathy to enhance client satisfaction. Strong verbal communication and data entry abilities contribute to a welcoming environment, ensuring a positive experience for all visitors.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Receptionist

Parker’s Tire Recycling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Customer Service Cashier

Diamond Pizza
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

Brighton Car Rental
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Manager

McDonald's Restaurant
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

CSR

Autoluxe Transportation Services
02.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing customer orders, ensuring accuracy and timely delivery.
  • Collaborated with team members to enhance service efficiency and improve customer satisfaction.
  • Maintained up-to-date knowledge of products to provide informed support to customers.
  • Documented customer interactions in CRM system for tracking and follow-up purposes.
  • Engaged with customers on multiple platforms, including phone, email, and chat support.
  • Provided feedback to management on customer trends and potential areas for service enhancement.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.

Education

High School - undefined

Melvern C.I

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Professional demeanor
  • Scheduling appointments
  • Office administration
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Record preparation
  • Office supply inventory control
  • Call redirection
  • Call answering and routing
  • Microsoft office
  • Payment processing
  • Computer proficiency
  • Billing and invoicing
  • Inventory management
  • Office supply management

Languages

English
Full Professional

Certification

CPR-C Certified

Timeline

CSR

Autoluxe Transportation Services
02.2024 - Current

Receptionist

Parker’s Tire Recycling

Customer Service Cashier

Diamond Pizza

Customer Service Representative

Brighton Car Rental

High School - undefined

Melvern C.I

Assistant Manager

McDonald's Restaurant

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ASHLEY ROBINSON