Summary
Work History
Education
Skills
Languages
Timeline
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Ashley Robinson

Oshawa,ON

Summary

Dynamic and professional receptionist with proven organizational skills at Parker’s Tire Recycling. Adept at managing customer relations and appointment scheduling, I consistently resolved complaints with empathy, enhancing client satisfaction. My strong verbal communication and data entry abilities contributed to a welcoming environment, ensuring a positive experience for all visitors.

Work History

Receptionist

Parker’s Tire Recycling
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Customer Service Cashier

Diamond Pizza
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

Brighton Car Rental
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School -

Melvern C.I

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Professional demeanor

Languages

English
Full Professional

Timeline

Customer Service Representative

Brighton Car Rental

Receptionist

Parker’s Tire Recycling

Customer Service Cashier

Diamond Pizza

High School -

Melvern C.I

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Ashley Robinson