Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Ashley Robichaud

Moncton,NB

Summary

I am an outgoing and personable Department Supervisor with 8 years of supervisory experience looking to grow my professional career. I am well-organized and competent in solving complex customer and employee related hurdles. I also come with a history of fostering positive work environments and developing meaningful working relationships within organizations. I look forward to applying these assets towards upcoming business opportunities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Slot Department Supervisor

Casino New Brunswick
Moncton , NB
03.2022 - Current
  • Maintain accurate records of employee performance, attendance, and disciplinary actions.
  • Recruit, hire, train, mentor, and coach staff as necessary.
  • Ensure compliance with all relevant gaming regulations and laws, such as AML and FINTRAC procedures.
  • Create/analyze data for/from monthly reports to identify key information for Slots, Marketing and Finance departments.
  • Collaborate with other departments within the casino to ensure smooth operation of the slots area.
  • Resolve customer complaints in a timely manner while ensuring customer satisfaction.

Dual Customer Service Representative Supervisor

Cannabis New Brunswick
Moncton, NB
09.2018 - 03.2022
  • Created weekly schedules for employees based on availability and workload requirements.
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Analyzed inventory data to identify discrepancies between physical inventories and system records.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Ensured compliance with applicable laws, regulations, policies, procedures, and internal controls related to sales activities.
  • Employee of the year in 2020 and 2021.

Customer Service Supervisor

Canadian Tire
Moncton, NB
04.2016 - 09.2018
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.

Education

Mount Allison University
Sackville, NB

Harrison Trimble High School
Moncton, NB

Skills

  • Problem-Solving
  • Time Management
  • Multi-Tasking
  • Schedule Development
  • Inventory Control
  • Attention to Detail
  • Communication
  • Customer Service
  • Leadership Skills
  • Training and Mentoring
  • Teamwork
  • Resourceful

Affiliations

  • Harrison Trimble High School Varsity Cheerleading Coach (2016-Present)
  • Cheer New Brunswick- Marketing and Communications Volunteer (2019-2023)
  • Marshview Middle School Varsity Cheerleading Coach (2014-2016)

Languages

English
Native/ Bilingual
French
Professional

Accomplishments

  • National Cheerleading Association- Director's Award 2023
  • National Cheerleading Association- Coaches Congeniality Award 2023
  • Cannabis New Brunswick- Recipient of Employee of the Year 2022
  • Cannabis New Brunswick- Recipient of Employee of the Year 2021
  • Harrison Trimble High School- Recipient of Judy Vautour Leadership Award
  • Harrison Trimble High School- Recipient of V.I.P and Outstanding Contribution to the Sport of Cheerleading Awards

Certification

  • New Brunswick Gaming License (2022-Current)
  • Harvard Management Leadership Certificate GCGE (2023)
  • Levels 1, 2, and 3 Cheerleading Credentialing (2016-Current)
  • Saint John Ambulance- Workplace First Aid (2021-2023)

Timeline

Slot Department Supervisor

Casino New Brunswick
03.2022 - Current

Dual Customer Service Representative Supervisor

Cannabis New Brunswick
09.2018 - 03.2022

Customer Service Supervisor

Canadian Tire
04.2016 - 09.2018

Mount Allison University

Harrison Trimble High School

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Ashley Robichaud