Ashley Roberts
Cranbrook,BC
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
Work History
Office Manager
Tradewinds Refrigeration & Air Conditioning Ltd
10.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Admin
M&K Plumbing & Heating
05.2013 - 10.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Maintained digital and physical files for projects, business records and customer accounts.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
Customer Care Team Lead
Shaw Cablesystems
05.2009 - 04.2013
- Created a positive work culture that fostered collaboration, teamwork, and open communication among team members.
- Assisted in hiring decisions by conducting interviews and evaluating potential candidates for the Customer Care Team Lead position.
- Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
- Monitored call center metrics to keep track of individual and team performance against set targets.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
Education
High School Diploma -
Mount Baker Secondary School
Cranbrook, BC06-2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Payroll processing
- Clerical support
- Credit and collections
- Scheduling
- Staff management
Timeline
Office Manager
Tradewinds Refrigeration & Air Conditioning Ltd
10.2015 - Current
Office Admin
M&K Plumbing & Heating
05.2013 - 10.2015
Customer Care Team Lead
Shaw Cablesystems
05.2009 - 04.2013
High School Diploma -
Mount Baker Secondary School
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