Ashley Roberson
Lancaster
Summary
Dynamic professional with a proven track record at Coffee Bean and Tea Leaf, adept in enhancing customer experiences and streamlining operations. Skilled in POS system operation and team leadership, I excel in high-volume environments, demonstrating exceptional problem-solving abilities and a commitment to excellence. My background ensures efficient, friendly service and operational excellence.
Overview
13
13
years of professional experience
Work History
Barista (Food Service)
Coffee Bean and Tea Leaf
Santa Clarita
06.2023 - Current
- Brew espresso, coffee
- Ground coffee
- Make specialty drinks
- Maintain clean work areas
- Close store
- Provide excellent customer service and positive work environment
- Great communication with customers
Typist Clerk
AppleOne Employment Services
Glendale
01.2012 - 01.2024
- Answer phones to resolve customer inquiries and allocate calls to requested individuals
- File documents
- Complete intake for all juvenile detainees
- Daily audits
- Worked overnight shifts
- Typewriting complex charts, forms, statistical and other similar documents from rough drafts, requiring skills in arranging tabular material, setting up forms and extreme accuracy in typing
- File documents-alpha numerically and alphabetically
- Answer phones to resolve customer inquiries and allocate calls to requested individuals
- Utilize computer systems, such as Adult Probation System (APS) and Trial Court Information System (TCIS) to complete daily tasks
- Search records and files for data where judgment and discrimination are required in selecting or abstracting material
- Check documents for completeness, accuracy, and compliance with legal and other requirements
- File documents- alphabetically
- Shredding confidential paperwork
- Updating employee’s personal data
- Purging files
- Utilize Microsoft Word, Excel, and PowerPoint
- Organize paper
- Unfold corners, remove staples
- Filing paperwork back into designated areas
Fabrication Technician
Skyworks Solutions Inc
Newbury Park
11.2020 - 06.2023
- Work in etch area- plasma gas/chemical
- Work in photo area- measure measurements
- Cleanroom friendly
- Manage coupling times
- Microscopic inspections
Senior Supervisor
Marugame Udon
Los Angeles
07.2018 - 03.2021
- Serve quality food products
- Fill condiment dispensers and operate beverage station
- Provide excellent customer service in a high-volume and fast paced environment
- Maintain the cleanliness of both dining and food preparation areas
- Greet guests, take orders, and deliver food promptly and accurately
- Supervise and assist staff with opening and closing the restaurant
- Daily inventory checks and ordering of products
- Daily audits of accurate counting and balancing of registers
Education
High School Diploma -
R. Rex Parris High School
Palmdale, CA01.2008
Skills
- Team oriented
- Good work ethic and integrity
- Good verbal and written communication skills
- Strong problem-solving skills
- Ability to perform tasks with minimal supervision
- Ability to type 35 wpm
- Self-starter
- Friendly
- Energetic
- Well organized
- Demonstrates responsibility
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Up-selling
- Opening and closing duties
- Coffee expertise
- Dining room maintenance
- Espresso machine operation
- Tea expertise
- POS systems
- Time management
- Food preparation
- Team player
- Active listener
- Cleanliness
- Team leadership
- Problem-solving
- Friendly and outgoing
- Clear communication
- POS system operation
- Safe food handling practices
- Ordering procedures
- Point of sale operation
- Decision-making
- Team collaboration
- Exceptional customer service
- Basic math
- Positive and professional
- Verbal and written communication
- Workflow management
- Cash handling
References
Available Upon Request
Key Assets
- Team oriented
- Good work ethic and integrity
- Good verbal and written communication skills
- Strong problem-solving skills
- Ability to perform tasks with minimal supervision
- Ability to type 35 wpm
- Self-starter, friendly, energetic
- Well organized
- Demonstrates responsibility
- Proficient in computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook
Timeline
Barista (Food Service)
Coffee Bean and Tea Leaf
06.2023 - Current
Fabrication Technician
Skyworks Solutions Inc
11.2020 - 06.2023
Senior Supervisor
Marugame Udon
07.2018 - 03.2021
Typist Clerk
AppleOne Employment Services
01.2012 - 01.2024
High School Diploma -
R. Rex Parris High School
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