ASHLEY REYES
Lakewood
Summary
Reliable and personable with strong interpersonal skills and a positive, upbeat approach. Thrives in a fast-paced, collaborative environment as a patient and compassionate individual dedicated to serving others. Skilled at adapting to frequently shifting needs and priorities while providing consistent and reliable support to clients, colleagues and teams. Eager to learn and develop in a professional environment where experience in customer service and client support can contribute towards a meaningful and fulfilling psychological career.
Overview
3
3
years of professional experience
Work History
Workers' Compensation Defense Legal Assistant
Barranon Law, APC
05.2025 - Current
- Maintain confidentiality while handling sensitive information across various cases.
- Manage high-volume workload while maintaining strict attention to detail on every task such as drafting legal documents and filing with the Workers' Compensation Appeals Board.
- Communicate with clients, medical professionals, and colleagues to receive and discuss important updates and information.
- Document detailed case notes and maintain accurate timelines and updates to ensure clear, consistent communication and informed decision making.
- Meticulously proofread documents for accuracy before submission to ensure that sensitive information is being sent to the proper client and attorneys handling the case.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
Retail Sales Associate
Nike Factory Store
07.2024 - 08.2025
- Observe verbal and nonverbal cues when customer enters establishment to assess when support is needed, adjusting approach and interaction style to each individual accordingly.
- Provide individualized support to each customer by tailoring communication style to meet individual needs when assisting with product selection and inquiries
- De-escalated tense or emotionally charged customer interactions by remaining calm, using active listening, and responding with empathy, patience, and professionalism.
- Maintain organized and accessible workspaces to support a safe, structured, and welcoming environment for every customer.
- Accurately processed transactions using POS demonstrating attention to detail and reliability.
- Communicate and collaborate with team members to coordinate tasks and provide consistent support to streamline productivity and the completion of work goals and tasks.
Receptionist / Office Assistant
Benjumea & Associates
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Manage front desk operations, ensuring efficient visitor check-in
- Handle multi-line phone system, directing calls to appropriate personnel promptly.
- Provide support for various administrative tasks, such as photocopying and scanning sensitive documents, as well as organizing physical and electronic files across multiple databases while ensuring file accuracy.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Manage incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Maintained confidentiality of information regarding clients and company.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Inbound (Stocking)
Target
07.2023 - 02.2024
- Collaborate with team members to efficiently unload freight in a fast-paced environment.
- Ensure merchandise is accurately marked and sorted into clean and organized zones, utilizing both U-boats and pallets.
- Follow safety protocols to prevent product damage or loss, as well as to prevent injury.
- Transport organized merchandise to designated location using either U-boat or pallet jack.
- Demonstrate a welcoming and supportive demeanor towards both guests and fellow team members, and a enthusiasm to provide assistance or support wherever needed.
- Address guest inquiries promptly and effectively to prevent conflict and promote guest satisfaction.
- Push and stock product to sales floor, and ensure sales floor is zoned, replenished, and accurately marked for guests.
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
- Maintain backroom organization and location accuracy, and follow equipment guidelines.
- Promote teamwork by lending knowledge and support to other team members in order to accomplish shared objectives for store prosperity.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06.2023
Skills
- Strong communication and interpersonal skills
- Positive and professional
- Problem-solving
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Flexible schedule
- Customer needs assessment
- Data management
- Relationship building
- Teamwork and collaboration
- Attention to detail
- Adaptable and flexible
- Patience and empathy
- Professionalism and courtesy
- Conflict resolution
- Hospitality and accommodation
- Honest and dependable
Additional Relevant Experience
Childcare Support | Family Caregiver
(Cousins, Ages 6 & 12 | After-school care, 2-6 PM)
- Pick up children from school and support daily routines, including meals and personal care (occasional toileting for younger child).
- Help de-escalate sibling conflicts, encourage positive behavior, and support emotional regulation.
- Provide comfort, patience, empathy, and guidance to children in moments of personal emotional conflict or distress.
- Engage children in play and activities to encourage social skills, cooperation, and fun learning experiences.
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
TRAINING / COURSES
- Introduction to Developmental Psychology
- Research Methods
- Statistics
- Psychological Data Analysis
- Developmental Psychopathology
Timeline
Workers' Compensation Defense Legal Assistant
Barranon Law, APC
05.2025 - Current
Retail Sales Associate
Nike Factory Store
07.2024 - 08.2025
Receptionist / Office Assistant
Benjumea & Associates
02.2024 - 06.2024
Inbound (Stocking)
Target
07.2023 - 02.2024
Bachelor of Arts - Psychology
University of California, Santa Cruz