Ashley-Renee Kyei

Previous Contract November 2023-January 2024

• Built lasting relationships with clientele through attentive follow-ups after purchase experiences, fostering loyalty among customers.
• Established rapport with clients through excellent communication skills, resulting in repeat business.
• Educated customers on product features and benefits, leading to informed purchasing decisions.
• Contributed to boutique's success by meeting and exceeding monthly sales targets consistently.
• Developed strong product knowledge to better serve customers' needs and preferences effectively.

• Recommended process improvements to enhance accuracy, efficiency, and service quality.
• Served as the primary point of contact for internal and external stakeholders, handling inquiries via phone, email, and in person.
• Built strong client relationships by listening to needs, providing timely responses, and ensuring satisfaction.
• Delivered exceptional customer service by resolving inquiries and sharing information on services and initiatives.
• Managed multiple tasks and deadlines in a fast-paced environment, maintaining high attention to detail and performance.
• Utilized problem-solving skills to address customer concerns and implement process improvements for better service delivery.

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Acted as the first point of contact for internal and external stakeholders, effectively addressing inquiries via phone, email, and in person, demonstrating strong communication and relationship-building skills.
• Fostered strong relationships with clients and stakeholders by actively listening to needs, providing timely responses, and following through on requests to ensure satisfaction.
• Delivered exceptional customer service by providing information on government services and initiatives, resolving inquiries, and maintaining a positive rapport with the public.
• Demonstrated strong organizational and prioritization skills by managing multiple tasks and deadlines in a fast-paced environment, ensuring consistent performance and attention to detail.
• Leveraged problem-solving skills to address customer concerns, identify areas for process improvement, and implement solutions that enhanced service delivery and operational efficiency.

• Delivered excellent customer service by engaging with guests, recommending menu items, and upselling specials to drive sales and repeat business.
• Built strong customer relationships by offering personalized recommendations and ensuring prompt fulfillment of requests, fostering high satisfaction and loyalty.
• Managed high-volume tables efficiently, taking orders, delivering food, and processing payments while maintaining professionalism.
• Promoted menu items and add-ons, consistently meeting or exceeding sales targets by increasing average order value.
• Collaborated with team members to ensure smooth operations, contributing to a positive and efficient work environment that supported sales goals.

• Delivered excellent customer service by engaging with guests, recommending menu items, and upselling specials to drive sales and repeat business.
• Built strong customer relationships by offering personalized recommendations and ensuring prompt fulfillment of requests, fostering high satisfaction and loyalty.
• Managed high-volume tables efficiently, taking orders, delivering food, and processing payments while maintaining professionalism.
• Promoted menu items and add-ons, consistently meeting or exceeding sales targets by increasing average order value.
• Collaborated with team members to ensure smooth operations, contributing to a positive and efficient work environment that supported sales goals.

• Provided excellent customer service by actively engaging with guests, recommending menu items, upselling specials, and ensuring a memorable dining experience to drive sales and repeat business.
• Built strong customer relationships by listening to guest preferences, offering personalized recommendations, and ensuring all requests were promptly fulfilled, contributing to high customer satisfaction and loyalty.
• Managed high-volume tables, efficiently taking orders, delivering food and beverages, and processing payments, all while maintaining a positive, professional demeanor to enhance the customer experience.
• Promoted menu items, specials, and add-ons (such as drinks and desserts) to increase average order value, consistently meeting or exceeding sales targets.
• Collaborated with team members to ensure smooth operations and effective service, contributing to a positive and efficient work environment that supported sales goals.

• Worked independently to fulfill client requirements, producing high-quality designs within specified deadlines
• Managed communication with clients to understand their design needs and preferences
• Using photoshop to maintain common aesthetic
• Experience capturing and editing original short videos for social media platforms such as TikTok and Instagram
• Comfortable taking on many roles and working with ambiguity
• Maintain and follow best practices for the organization of graphic files, versioning, and naming conventions

• Assisted clients in selecting eyewear that matched their style and vision needs, upselling lens options and accessories to increase sales.
• Collaborated with the team to manage inventory, process orders, and maintain accurate customer records, ensuring compliance with company policies.
• Created engaging social media content to showcase new products, promotions, and eyewear trends, driving customer engagement.
• Built strong customer relationships through personalized service and follow-ups, ensuring satisfaction and encouraging repeat business.
• Managed appointment scheduling, client inquiries, and record-keeping, contributing to efficient store operations.

• Provided exceptional customer service by assisting clients in selecting eyewear that matched their style and vision needs, while upselling lens options and accessories to increase sales. Collaborated with the team to ensure smooth daily operations, including managing inventory, processing orders, and maintaining accurate customer records in compliance with company policies. Created engaging content for social media,showcasing new products, promotions, and eyewear trends to drive customer engagement and brand awareness. Built strong relationships with customers through personalized service and follow-ups, ensuring client satisfaction and promoting repeat business by addressing their specific needs and preferences. Demonstrated strong organizational and administrative skills by handling appointment scheduling, client inquiries, and maintaining accurate records, contributing to the efficient running of the store.

• Delivered exceptional service at golf club events and banquets by ensuring timely and accurate food and beverage delivery for a seamless guest experience.
• Collaborated with event coordinators and team members to set up, serve, and clean up for banquets, adhering to event schedules.
• Built positive guest relationships by offering menu recommendations, addressing special requests, and ensuring dietary preferences were met.
• Maintained cleanliness and organization throughout dining and event areas, ensuring proper preparation and sanitation of equipment and tables.

• Provided exceptional service to guests at golf club events and banquets by ensuring prompt and accurate food and beverage delivery, contributing to a seamless event experience.
• Collaborated with event coordinators and team members to set up, serve, and clean up for banquets, ensuring all tasks were completed efficiently and in accordance with event schedules.
• Built positive relationships with guests by offering menu recommendations, addressing special requests, and ensuring dietary preferences were met, enhancing guest satisfaction.
• Maintained a high standard of cleanliness and organization throughout the dining and event areas, ensuring all equipment, tables, and areas were properly prepared and sanitized.
• Supported the upselling of event services, such as specialty drinks and additional menu items, contributing to overall event revenue and guest satisfaction.

• Managed high volumes of calls, emails, and in-person inquiries, supporting legal staff and clients with professional and efficient communication.
• Provided excellent customer service by greeting clients, scheduling appointments, and maintaining an organized office environment.
• Coordinated meetings, maintained calendars, and ensured all records were accurate, confidential, and compliant with legal policies.
• Assisted in preparing legal documents, correspondence, and client communications, ensuring accuracy and timely delivery.
• Built strong relationships with clients and stakeholders by providing updates and fostering collaboration within the legal team.

• Managed a high volume of incoming calls, emails, and in-person inquiries, ensuring all communication was handled professionally and efficiently to support legal staff and clients.
• Provided exceptional customer service by greeting clients, scheduling appointments, and addressing client needs, contributing to a welcoming and organized office environment.
• Coordinated meetings, maintained calendars, and managed office records, ensuring that all documentation was accurate, confidential, and in compliance with relevant legal policies.
• Assisted in preparing legal documents, correspondence, and client communications, ensuring accuracy and adherence to legal protocols and timelines.
• Built strong relationships with clients and external stakeholders by providing timely updates and assistance, fostering trust and collaboration within the legal team.

• Delivered excellent customer service by providing prompt meal service, addressing dietary preferences, and ensuring a comfortable dining experience for residents.
• Collaborated with team members to ensure efficient meal service, prioritizing residents' needs and adhering to health and safety guidelines.
• Accurately noted dietary restrictions and preferences, ensuring meals met individual requirements and were served to satisfaction.
• Communicated with residents to respond to menu inquiries and provide information on daily specials, enhancing overall satisfaction.
• Supported kitchen and dining staff by maintaining a clean, organized dining area and ensuring equipment was properly sanitized.

• Provided excellent customer service to residents by delivering meals promptly, addressing dietary preferences, and ensuring a comfortable dining experience in a respectful and professional manner.
• Collaborated with team members to ensure smooth and efficient meal service, prioritizing residents' needs while adhering to strict health and safety guidelines.
• Maintained attention to detail by accurately noting dietary restrictions and preferences, ensuring all meals met individual requirements and were served to satisfaction.
• Communicated effectively with residents, responding to inquiries about menu items, daily specials, and meal options, fostering positive relationships and enhancing overall resident satisfaction.
• Supported the kitchen and dining staff in maintaining a clean and organized dining area, ensuring all equipment and utensils were properly sanitized and ready for use, contributing to a safe environment.